Can not share family duo saying account can only be used every 12 months

[#1]

Subscription refunded and re purchased. Now can not share it with the same person in the house.

[pediacax]

Spotify's Family and Duo plans have restrictions to prevent frequent changes to the account's setup to ensure fair use. Here's what might be happening:

Reason for the Restriction

Spotify only allows you to change the address or switch between Family and Duo plans once every 12 months. This policy is in place to prevent misuse, such as frequently sharing accounts outside the intended household.

Solution or Alternatives

1. Wait Period: If you’ve recently made changes, you’ll need to wait until the 12-month period is over to make further adjustments.
2. Contact Spotify Support: If you believe this restriction is a mistake or need urgent help, contact Spotify's customer support to explain the situation.
   • Go to Spotify Support.
   • Use the chat or email feature for assistance.
3. Check Account Details: Ensure the address linked to your Family or Duo account is correct and matches the intended members' locations.

This restriction ensures that the Family and Duo plans are used as per their intended purpose—by people living in the same household.