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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 170560 Views
  • 32 replies
  • 9 likes
  • 170560 Views
  • 32 replies
  • 9 likes

Superuser Contribution Cant add member

PlanPremium familyCountryTurkey DeviceIphone 14 proOperating IOs 18,3 My Question or Issuehi, I bought family (6 people) spotify plan and I want to add my sister which is living in Ukraine.And I cant do it, evet she writes my address. I bought family...

  • Visitor
  •   Plan Premium family Country Turkey  Device Iphone 14 pro Operating  IOs 18,3   My Question or Issue hi, I bought family (6 people) spotify plan and I want to add my s...
  • Novy
  • Moderator
  • 314 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 314 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't download Spotify Kids for iOS in Switzerland.

PlanPremium FamilyCountrySwitzerlandDeviceipadOperating System(iOS 15.6.1 My Question or IssueI previously let my kids listen through my spotify account. Since I have seen that there is now spotify kids I have changed my subscription to premium famil...

  • Visitor
  • Plan Premium Family Country Switzerland Device ipad Operating System (iOS 15.6.1   My Question or Issue I previously let my kids listen through my spotify account. Since I have seen t...
  • Iniuria
  • Visitor
  • 4334 Views
  • 19 replies
  • 10 likes
  • Premium for Family
  • 4334 Views
  • 19 replies
  • 10 likes

Superuser Contribution Explicit lyrics

With young children we have “explicit” filters on. HOWEVER, when our kids view the lyrics it shows every curse word, or degrading lyric. How do we remove lyrics? Or how do we filter so “explicit” lyrics are removed from text. Kind of defeats the purp...

  • Visitor
  • With young children we have “explicit” filters on. HOWEVER, when our kids view the lyrics it shows every curse word, or degrading lyric. How do we remove lyrics? Or how do we filter so “explicit” lyr...
  • slhaggar15
  • Visitor
  • 1065 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1065 Views
  • 3 replies
  • 0 likes

Playlist - Moving to a Family Plan

Hi there, I previously held a premium plan and created playlists under this pla

  • Visitor
  • Hi there, I previously held a premium plan and created playlists under this pla
  • ribezaz
  • Spotify Star
  • 129 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 129 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Can't add virtual family member to Premium Family

PlanPremium FamilyCountryDenmarkDeviceAllOperating SystemAllMy Question or IssueI'm constantly getting kicked from spotify app on my mobile when I'm out - because a family member wants to listen to music on one of our Google home enabled speakers at ...

  • Casual Listener
  • Plan Premium Family Country Denmark Device All Operating System All My Question or Issue I'm constantly getting kicked from spotify app on my mobile when I'm out - because a family m...
  • Yordan
  • Moderator
  • 1235 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 1235 Views
  • 6 replies
  • 0 likes

Superuser Contribution błąd przy weryfikacji adresu na kontach członków rodziny

Członkowie rodziny, którzy chcą dołączyć do mojego konta premium family mimo że wpisują dokładnie ten sam adres nie mogą dołączyć przez komunikat o błędnym adresie. Co może być przyczyną ?

  • Visitor
  • Członkowie rodziny, którzy chcą dołączyć do mojego konta premium family mimo że wpisują dokładnie ten sam adres nie mogą dołączyć przez komunikat o błędnym adresie. Co może być przyczyną ?
  • Danpuch
  • Visitor
  • 8992 Views
  • 10 replies
  • 2 likes
  • 8992 Views
  • 10 replies
  • 2 likes

Propagandas no Plano Premium Family

I have a Premium Family plan and I'm listening some ads during some podcasts. Do you know why? PlanPremiumCountryI live in New Zealand but my account is from Brazil.DeviceXiaomi 12 ProOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Questio...

  • Casual Listener
  • I have a Premium Family plan and I'm listening some ads during some podcasts. Do you know why?  Plan Premium Country I live in New Zealand but my account is from Brazil. Device Xiaomi 12 P...
  • MargaC
  • Visitor
  • 225 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 225 Views
  • 2 replies
  • 0 likes

Superuser Contribution How many times can I join different families per year?

Hi, I want to know is there any limits for joining different families per 12 months? Can I delete my current premium and join a family and cancel at any time and join another one?

  • Casual Listener
  • Hi, I want to know is there any limits for joining different families per 12 months? Can I delete my current premium and join a family and cancel at any time and join another one?
  • jb130
  • Visitor
  • 18934 Views
  • 16 replies
  • 2 likes
  • Premium for Family
  • 18934 Views
  • 16 replies
  • 2 likes

Superuser Contribution Re: Can’t join Spotify premium family even though we live in the same house

I can not connect to the family Premium account? Only the one with comercals. Do I need a link?My mail adr:**bleep**

  • Visitor
  • I can not connect to the family Premium account? Only the one with comercals. Do I need a link? My mail adr:**bleep**    
  • Maria
  • Moderator
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Death of the account manager for a Family Plan, Spotify is Terrible

My wife passed away in October 2020. She was the account manager for our family plan. I kept her account open because my kids enjoyed her song list. Now I have decided to close down the last few things still in her name, such as Spotify. So i reached...

  • Casual Listener
  • My wife passed away in October 2020. She was the account manager for our family plan.  I kept her account open because my kids enjoyed her song list.  Now I have decided to close down the l...
  • ezzelleb
  • Casual Listener
  • 291 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 291 Views
  • 5 replies
  • 0 likes

Superuser Contribution How to get Spotify to play the last song played in a playlist.

I have several playlists and play songs from them as I feel. However, when a re-select a playlist and play it, the first song in the playlist plays and not the last song that played. How to get Spotify to play the last song played in a playlist.

  • Visitor
  • I have several playlists and play songs from them as I feel. However, when a re-select a playlist and play it, the first song in the playlist plays and not the last song that played. How to get Spoti...
  • froelants
  • Casual Listener
  • 869 Views
  • 7 replies
  • 2 likes
  • 869 Views
  • 7 replies
  • 2 likes

Superuser Contribution Can’t Join Family Plan For Next 12 Months?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Even though I was a family member before the family plan ended I was invited back but it doe...

  • Newbie
  • ...bsp; Even though I was a family member before the family plan ended I was invited back but it doesn’t let me join it keeps telling me that I have to wait 12 months which sounds absurdly unreal. I t...
  • Not applicable
  • 2046 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 2046 Views
  • 3 replies
  • 0 likes

Spotify kids

Today I signed up for spotify kids and I thought you could pick song that the parents could approve as well? My child loves some songs by other artists that are not in your kids data base like Aalyiah these are songs that I would like to approve for ...

  • Visitor
  • Today I signed up for spotify kids and I thought you could pick song that the parents could approve as well? My child loves some songs by other artists that are not in your kids data base like Aalyia...
  • serenity199
  • Newbie
  • 2430 Views
  • 5 replies
  • 1 likes
  • 2430 Views
  • 5 replies
  • 1 likes

I have three charges on my account

I have received three charges on my account card from Spotify for $1.01. What are these for?

  • Newbie
  • I have received three charges on my account card from Spotify for $1.01. What are these for?
  • Bittencourt
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Block certain artists

Don't care for certain artists that come up on Playlist,want to block

  • Visitor
  • Don't care for certain artists that come up on Playlist,want to block
  • AdamDamon
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

How can family members on your family plan listen to audiobooks?

I'm only able to listen to audiobooks as the family plan manager. How can my daughter listen without purchasing the audiobook?

  • Visitor
  • I'm only able to listen to audiobooks as the family plan manager. How can my daughter listen without purchasing the audiobook?
  • JonJ1
  • Newbie
  • 255 Views
  • 2 replies
  • 0 likes
  • 255 Views
  • 2 replies
  • 0 likes

How do I know how long do i have to wait until i can join a Duo link?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueA family member recently bought a spotify duo subscription but when I tried to join the like ...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue A family...
  • soyjuancho23
  • Visitor
  • 2172 Views
  • 3 replies
  • 2 likes
  • Premium for Family
  • 2172 Views
  • 3 replies
  • 2 likes

Superuser Contribution Family plan with split household

I’m curious how the family plan will work if I add my kids to a family plan but they are all not with me every other weekend. The way I’m reading it is it should be fine but I’d like clarification since they will not be with me the majority of the ti...

  • Casual Listener
  • I’m curious how the family plan will work if I add my kids to a family plan but they are all not with me every other weekend. The way I’m reading it is it should be fine but I’d like clarification s...
  • Joan
  • Moderator
  • 189 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 189 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Joining a duo whilst traveling abroad

I am currently on the free plan and I want to join my boyfriend's duo. We live together in the Netherlands. Currently we are traveling together in North and South America. In order to be able to use my own Spotify at all, I have had to update my coun...

  • Regular
  • I am currently on the free plan and I want to join my boyfriend's duo. We live together in the Netherlands. Currently we are traveling together in North and South America. In order to be able to use ...
  • 11129836931
  • Visitor
  • 1647 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 1647 Views
  • 5 replies
  • 0 likes

Solved!! I want to share a purchased audiobook with a member on my family plan.

My daughter (on our family plan) wants to listen to an audiobook that is not part of the free library. In her Spotify app on her tablet, it said that books could not be purchased on the app, so I purchased it on the computer via my account. Shouldn't...

  • Visitor
  • My daughter (on our family plan) wants to listen to an audiobook that is not part of the free library. In her Spotify app on her tablet, it said that books could not be purchased on the app, so I p...
  • JTheunissen
  • Casual Listener
  • 1297 Views
  • 5 replies
  • 2 likes
  • 1297 Views
  • 5 replies
  • 2 likes