Can not share my family plan

[Azer19]

I bought a family plan.

I can share it with 2 of my household members but can not with 1, it says his address is incorrect although the other 2 members used the same address.

We tried logging in on our smartphones and on our laptops while triple checking if the addresses match but it does not work.

What should I do?

Plan

Family Premium

Country

Bosnia and Herzegovina

[Aleksandra5]

HI!

I have the same problem. What now?

[Rez9]

I'm having this same issue. I haven't seen any updates to this thread, has anyone reached out to you?

[B_Moneta1]

Having the same issue...

[Ola1986]

Same issue here. 5 members logging in without problems. My account after confirming the adress is getting "there was a problem, please try again later" information. Trying to solve it for a week now, nothing is working. 😞

[Vasil]

Hey folks!

Apologies for the delayed reply here, we just came across this thread!
Could you let us know if the issues still persist? If they do, we'd like to know what troubleshooting steps you've tried so far & we'll take it from there 🙂
Many thanks in advance, we'll be on the lookout for your response.
Cheers!

[Azer19]

Hi,

After two days of waiting it still does not let my third household member to access his Premium account because "he does not live on the same address" as the other two family members who have done the exact same steps as him and managed to get their Premium account.

I have even tried switching my address to one that is just a few blocks away from my house but it still does not work.

 Thank You in advance for your help.

[Vasil]

Hey @Azer19,

Sorry to see the inconvenience remains.
Could you let them know, if it's a doable option, to try via a desktop device with a LAN internet connection? This would eliminate the possibility of any misinterpreted location information when the verification takes place.
And, aside from that, you may also try removing the house/street numbers from the address lines to see if that makes a difference.

Hoping it all works out!

[Azer19]

Hi,

We have tried that aswell but it does not work...

[AlejaR · Accepted solution]

Hey @Azer19,

Thanks for your reply and for the info shared.

In this case, keep in mind, the error message "You Need to live at the same address" most likely is related to the country or region not matching in the accounts of users who want to share a plan. 

To check if that is the case, users can go to their Account pages on Account overview> Country or region to verify if they have the same country or region. Once you've done that, take into account you have to make sure the address that you as the owner of the plan have established is the same as the one who's trying to join is putting. 
 

If the country or region on the account who's trying to join doesn't match yours as the owner, they can change it by following the steps in this article.

Note: The new country or region only shows up when you’re actually there. If the account was created with Facebook or Apple, you also need to change your country or region settings with those services.

Keep us in the loop!

[Azer19]

Thank You so much!

This solved the problem.

PS

Sorry for the late reply, I haven't been on Spotify these days... and thanks again 🙂