Can’t Download on New Device

[Mad_cat_lover]

Plan

Premium Family

Country

Uk 

Device

iPhone 15

My Question or Issue

I’ve just transferred to a new phone and I can’t download any songs to my new phone. I reformatted my old phone so there are no new phones on my plan. Any ideas ? Thanks 

[Maxim]

Hey @Mad_cat_lover,

Thanks for reaching out.

Are you seeing any error message(s)? If so, which one(s)? 🙂

[Mad_cat_lover]

This is the message - 

 

[Maxim]

Hey @Mad_cat_lover,

Thanks for the screenshot, it really helps.

Since it sounds like you don't have access to the Spotify app anymore on any of your previous devices, it's best to reach out to Support so that they can do some magic on their end 🙂

https://www.spotify.com/about-us/contact/