Can't Join Premium For Family

[Ivy_Wanda_S]

Hello~

I'm Ivy from Indonesia.

I own a Premium for Family Account with my 5 family members.

There is no problem on the beginning few months.

However, on the past 2 months, 1 of my family member can't join this package.

I've tried to re-invite many times, but nothing is work.

The invitation was received well on the email.

When we click the link, it will direct to spotify website.

We are requested to log in, then we have to fill out several data, then click the "SEND" and "CONFIRMED" tabs.

All necessary action has been done.

But nothing is work. The account still can't join.

The notification from Spotify Website was :

"You can't join on this Family Package. Need help? Read our General Question."

I have no idea what to do and how to fix it.

Anybody can help me, please?

Thank you.

[Bittencourt · Accepted solution]

Hi @Ivy_Wanda_S, thanks for writing.

Sometimes the information once given to Spotify (regarding the users’ addresses) don’t match the ones they have. The data might be incorrect, incomplete or outdated, hence the removal of some users.

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. One is filling out the online contact form.

Another great way is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Let me know if this helps!

[meahtenoha]

Hey @Ivy_Wanda_S.

Did you try clearing your browser's cache/ cookies and/ or using a different browser as well? 

Thanks!

[Ivy_Wanda_S]

Thanks a lot! Will give it a try ☺️

[Ivy_Wanda_S]

I even tried to use other computers.. 😂