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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 168870 Views
  • 32 replies
  • 9 likes
  • 168870 Views
  • 32 replies
  • 9 likes

Error - We're all mixed up

I am not able to setup a Family premium Plan. It keeps giving me the Error: "We're all mixed up. Please try again later." This is under a new email address that I just setup through Spotify. Any Ideas?? My Question or Issue

  • Visitor
  •   I am not able to setup a Family premium Plan.  It keeps giving me the Error: "We're all mixed up.  Please try again later."  This is under a new email address that I just s...
  • user-removed
  • Not applicable
  • 1918 Views
  • 2 replies
  • 0 likes
  • 1918 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family members ejected out of my family subscription.

Hello,I've been using the family subscription for well over a year now in Brazil without any issues. However, just a few weeks ago all my family members were removed from it because spotify "couldn't verify they lived at the same address". Spotify se...

  • Casual Listener
  •   Hello, I've been using the family subscription for well over a year now in Brazil without any issues. However, just a few weeks ago all my family members were removed from it because s...
  • Alfredo
  • Roadie
  • 1132 Views
  • 5 replies
  • 0 likes
  • Family member removed
  • 1132 Views
  • 5 replies
  • 0 likes

Superuser Contribution Amazon Echo as a family plan member

PlanPremium / Family Country AustriaDeviceAndroid / Windows My Question or Issue It would be very much apprechiated when you allow the music streaming feature for all members in the spotify family plan. I do not understant why this is prohibited. It ...

  • Newbie
  •   Plan Premium / Family  Country  Austria Device Android / Windows     My Question or Issue  It would be very much apprechiated when you allow the music s...
  • SergioDavid
  • Roadie
  • 725 Views
  • 1 replies
  • 1 likes
  • Family Plan
    Streaming Issue
  • 725 Views
  • 1 replies
  • 1 likes

I live in the same house, but can't join the Family Plan

My brother joined the Family Plan almost one year ago, but nobody in my house can join him. I joined once, but I didn't confirm the adress after one week (the e-mail went to my **bleep** box, I didn't see). Now, doesn't matter how much I tried, (I ev...

  • Newbie
  • My brother joined the Family Plan almost one year ago, but nobody in my house can join him. I joined once, but I didn't confirm the adress after one week (the e-mail went to my **bleep** box, I d...
  • kejt_
  • Community Legend
  • 545 Views
  • 1 replies
  • 0 likes
  • Family Plan
    plan
    problem
  • 545 Views
  • 1 replies
  • 0 likes

Superuser Contribution Same device listed many times

We have a Family account where the main user keeps having the same problem.The App (on a Wiko - Android 7.1.2) gives the message "Too many devices are connected. Your downloaded content will be deleted".The two other accounts do not show this issue. ...

  • Casual Listener
  • We have a Family account where the main user keeps having the same problem. The App (on a Wiko - Android 7.1.2) gives the message "Too many devices are connected. Your downloaded content will be&n...
  • Alfredo
  • Roadie
  • 775 Views
  • 7 replies
  • 0 likes
  • 775 Views
  • 7 replies
  • 0 likes

All family members kicked out

PlanFamilyCountry SpainDevicePC & phoneOperating SystemiOS, Android & Windows My Question or Issue Hello, after a month of family subscription, Spotify charged me the second month and kicked all the members. We don't know Why, We all log almost every...

  • Visitor
  • Plan Family Country  Spain Device PC & phone Operating System iOS, Android & Windows   My Question or Issue  Hello, after a month of family subscription, Spotify c...
  • Bittencourt
  • Spotify Star
  • 941 Views
  • 1 replies
  • 0 likes
  • 941 Views
  • 1 replies
  • 0 likes

Address on my family premium account

Hi, I just sent all my family members the invitation of my Premium Family Plan but every time they write the address it says its wrong. I can´t remember what did I exactly write on it so what can I do? Thanks of the help.

  • Visitor
  •   Hi, I just sent all my family members the invitation of my Premium Family Plan but every time they write the address it says its wrong. I can´t remember what did I exactly write on it so w...
  • Noah
  • Spotify Star
  • 1796 Views
  • 5 replies
  • 1 likes
  • address
    Premium Familiar
  • 1796 Views
  • 5 replies
  • 1 likes

Superuser Contribution Hulu and Spotify

Hello I am writing this because I have a Spotify premium and I also had Hulu with it and one day when I was cancelling my other Hulu account because I was getting Hulu from my Spotify, I accidentally revoked the access on my account settings in Spoti...

  • Newbie
  • Hello I am writing this because I have a Spotify premium and I also had Hulu with it and one day when I was cancelling my other Hulu account because I was getting Hulu from my Spotify, I accidentally...
  • SergioDavid
  • Roadie
  • 453 Views
  • 1 replies
  • 2 likes
  • 453 Views
  • 1 replies
  • 2 likes

Superuser Contribution Family subscription

Hi, I am trying to start a Family subscription, but when I enter my credit card information, it says that there was a failure with the payment. I have used 2 different credit cards, and it is still not working... I have checked and all the informatio...

  • Newbie
  • Hi, I am trying to start a Family subscription, but when I enter my credit card information, it says that there was a failure with the payment. I have used 2 different credit cards, and it is still n...
  • SergioDavid
  • Roadie
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Superuser Contribution DOGRULAMA YAPILDI ANCAK PREMIUMU ALAMIYORUM

Dun aksam Ogrenci uyeligine basvurdum. Dogrulamak icin belge gonderdim bu sabah dogrulama mesaji geldi. Mesaja tikladim ancak aradigin sayfa artik yok seklinde bi mesaj cikti. Sonra yeniden basvuru yapayim dedim daha once basvurdun seklinde bir yazi ...

  • Casual Listener
  • Dun aksam Ogrenci uyeligine basvurdum. Dogrulamak icin belge gonderdim bu sabah dogrulama mesaji geldi. Mesaja tikladim ancak aradigin sayfa artik yok seklinde bi mesaj cikti. Sonra yeniden basvuru y...
  • SergioDavid
  • Roadie
  • 753 Views
  • 1 replies
  • 2 likes
  • Ogrenci Premium Hata
  • 753 Views
  • 1 replies
  • 2 likes

Superuser Contribution Spotify ogrenci odemesi gerceklesti fakat premium acilmadi

Odeme gerceklesmis shher id dogrulanmis ogrenci olduguma dair fakat premium acilmamis para iadesini nasil yapiyoruz?

  • Newbie
  • Odeme gerceklesmis shher id dogrulanmis ogrenci olduguma dair fakat premium acilmamis para iadesini nasil yapiyoruz?
  • SergioDavid
  • Roadie
  • 544 Views
  • 3 replies
  • 1 likes
  • 544 Views
  • 3 replies
  • 1 likes

Superuser Contribution Aile Premium

Aile yoneticisi defalarca kez katilim davetiyesi gondermesine ragmen hesabim hala premium olmadi.Formlari eksiksiz ve hatasiz doldurdum. Adres hatasi vb. Seyler yok. Hesabim en kisa zamanda nasil premium olur ?

  • Visitor
  • Aile yoneticisi defalarca kez katilim davetiyesi gondermesine ragmen hesabim hala premium olmadi.Formlari eksiksiz ve hatasiz doldurdum. Adres hatasi vb. Seyler yok.  Hesabim en kisa zamanda nas...
  • SergioDavid
  • Roadie
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes

Superuser Contribution It is not possible to ad my daughter to our Family account again

Hello,we have no possibility to ad my daughter to our Family account again.She was kicked off a few days before, although she had been joining for several years.Yesterday I had a chat with your support and we tried to use the links and information wh...

  • Newbie
  • Hello, we have no possibility to ad my daughter to our Family account again. She was kicked off a few days before, although she had been joining for several years. Yesterday I had a chat with y...
  • SergioDavid
  • Roadie
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why my brother deleted

why my brother account deleted from my list, he is a pilot and traveling so much what the **bleep**

  • Newbie
  • why my brother account deleted from my list, he is a pilot and traveling so much what the **bleep**
  • SergioDavid
  • Roadie
  • 368 Views
  • 2 replies
  • 0 likes
  • 368 Views
  • 2 replies
  • 0 likes

Family Membership causing Discord issues

PlanPremiumCountryCanadaDevicePC, DiscordOperating SystemWindows 10, Android Nougat My Question or IssueMy family uses the family premium, and I link my discord to my spotify. We all use seperate accounts, but when my sister listens to music on her a...

  • Casual Listener
  • Plan Premium Country Canada Device PC, Discord Operating System Windows 10, Android Nougat   My Question or Issue My family uses the family premium, and I link my discord to my s...
  • Nico
  • Community Legend
  • 1238 Views
  • 1 replies
  • 0 likes
  • Discord
  • 1238 Views
  • 1 replies
  • 0 likes

Family Premium Acting Like Free Account

Plan: Family PremiumCountry: Canada My Question or Issue I recently started a family premium account with my partner. We just moved into a new place together. We both had premium accounts through our mobile service provider. That subscription was can...

  • Casual Listener
  •   Plan: Family Premium Country: Canada    My Question or Issue   I recently started a family premium account with my partner. We just moved into a new place together. W...
  • amarkkaufman
  • Casual Listener
  • 900 Views
  • 2 replies
  • 0 likes
  • 900 Views
  • 2 replies
  • 0 likes

Superuser Contribution family plan turned back to free account

I was recently added to a family plan but today when I opened spotify on my ipad I heard ads. Now when I log into spotify on my computer it says I'm back to a free account. What happened?

  • Newbie
  • I was recently added to a family plan but today when I opened spotify on my ipad I heard ads. Now when I log into spotify on my computer it says I'm back to a free account. What happened?
  • SergioDavid
  • Roadie
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium olacam ins

gunlerdir yaziyorum. 1 tane donus almadim. NE KADAR DANDIK BIR EKIPSINIZ. PARA VERIYORUZ PREMIUM OLAMIYORUZ

  • Regular
  • gunlerdir yaziyorum. 1 tane donus almadim. NE KADAR DANDIK BIR EKIPSINIZ. PARA VERIYORUZ PREMIUM OLAMIYORUZ
  • SergioDavid
  • Roadie
  • 388 Views
  • 1 replies
  • 0 likes
  • Other
    Student
  • 388 Views
  • 1 replies
  • 0 likes

Superuser Contribution I payd by Ideal for Spotify Family, 6 days ago, but we still dont got it!

It's really annoying that I payd for it 6 days ago and I still got Spotify Free.. What do I pay for then? i've tried everything, from loggin in with username/emailadress to update payment but I can't, it only says to buy premium, but like I said; I a...

  • Newbie
  • It's really annoying that I payd for it 6 days ago and I still got Spotify Free.. What do I pay for then? i've tried everything, from loggin in with username/emailadress to update payment but&nb...
  • SergioDavid
  • Roadie
  • 595 Views
  • 1 replies
  • 0 likes
  • 595 Views
  • 1 replies
  • 0 likes