Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Can't accept the invitation to Premium Family

Solved!

Can't accept the invitation to Premium Family

Hello, my sister did Spotify Premium Family. I've got an invitation but when I want to accept the invitation, which I got by mail, it doesn't work. I've tried to accept the invitation with different browsers but it was always the same problem...

 

Does someone have a solution for my problem?

Thank you.

Bildschirmfoto 2017-12-31 um 16.04.24.png
Reply

Accepted Solutions
Marked as solution

Hey @musicforlife18,

have you tried to use an incognito tab, clear the cookies of your browser and use another device?

When this doesn't work, you should try to use another internet connection (e.g. cellular data instead of WiFi).

 

Have a nice day!

LK608

LukeSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

3 Replies
Marked as solution

Hey @musicforlife18,

have you tried to use an incognito tab, clear the cookies of your browser and use another device?

When this doesn't work, you should try to use another internet connection (e.g. cellular data instead of WiFi).

 

Have a nice day!

LK608

LukeSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Thanks for your reply. I had to make sure that I was't already log into my account when I wanted to accept the invitation. So now it works and I can listen to good music. 🙂

https://open.spotify.com/track/2mUExuyvrSq46U3CEQWtpV

LukeSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts