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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 167784 Views
  • 32 replies
  • 9 likes
  • 167784 Views
  • 32 replies
  • 9 likes

Discount Family Subscriptions!

Is there a current promotional rate for family accounts as there is for individual accounts in Canada (Dec 31, 2017)?

  • Casual Listener
  • Is there a current promotional rate for family accounts as there is for individual accounts in Canada (Dec 31, 2017)?
  • Noah
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Solved!! Spotify family

I keep trying to add my wife to my spotify account. I have premium for family. She goes to the email, clicks the accept invite link. Then she click on redeem and code are invalid. Ive resent the code. But it dosent woork.

  • Casual Listener
  • I keep trying to add my wife to my spotify account. I have premium for family. She goes to the email, clicks the accept invite link. Then she click on redeem and&n...
  • Luke
  • Spotify Star
  • 592 Views
  • 4 replies
  • 0 likes
  • 592 Views
  • 4 replies
  • 0 likes

change from student to family offer

Hello everyone, Actually, I have a premium account with the student offer. My parents are currently taking the family offer.So, I want to change from student offer to familly offer but I want to keep all my playlists, saved songs and suscribtions. Wh...

  • Casual Listener
  • Hello everyone,   Actually, I have a premium account with the student offer. My parents are currently taking the family offer. So, I want to change from student offer to familly offer but I...
  • Maxim
  • Spotify Star
  • 275 Views
  • 3 replies
  • 0 likes
  • 275 Views
  • 3 replies
  • 0 likes

cant share

We can't play separately at the same even though we have a family plan, we live at the same place...Anyone? Thanks in advance!

  • Casual Listener
  • We can't play separately at the same even though we have a family plan, we live at the same place... Anyone? Thanks in advance!
  • ON4
  • Casual Listener
  • 251 Views
  • 2 replies
  • 0 likes
  • 251 Views
  • 2 replies
  • 0 likes

Abonnement premium defaillant

Bonjour, Depuis ce matin j'essaye de m'abonner a spotify, je suis etudiant donc je choisis le forfait etudiant. Le probleme est qu'au moment de verifier la carte bancaire un message d'erreur m'indique que "Le paiement est impossible". J'ai essaye l'a...

  • Newbie
  • Bonjour,   Depuis ce matin j'essaye de m'abonner a spotify, je suis etudiant donc je choisis le forfait etudiant. Le probleme est qu'au moment de verifier la carte bancaire un message d'erreur...
  • 243 Views
  • 0 replies
  • 0 likes
  • 243 Views
  • 0 replies
  • 0 likes

Cannot get into family share "error code 3"

I've been having the same problem too. My friend sent me dozen of invites, however i cannot get into family share. It keeps telling me "error code3".

  • Newbie
  • I've been having the same problem too. My friend sent me dozen of invites, however i cannot get into family share. It keeps telling me "error code3".
  • andredesimone
  • Newbie
  • 1413 Views
  • 8 replies
  • 1 likes
  • 1413 Views
  • 8 replies
  • 1 likes

Joining family premium with existing premium account

I already have a spotify premium account. Now my family has set up a family premium subscription. How can I cancel my own premium subscription and join the family plan without losing any of my playlists and downloaded music etc.? Do i cancel my exist...

  • Newbie
  • I already have a spotify premium account. Now my family has set up a family premium subscription. How can I cancel my own premium subscription and join the family plan without losing any of my p...
  • 379 Views
  • 0 replies
  • 0 likes
  • 379 Views
  • 0 replies
  • 0 likes

Remove from premium for family

Hi I have been remove from premium for family. Need Help

  • Casual Listener
  • Hi I have been remove from premium for family. Need Help
  • Aznob
  • Casual Listener
  • 366 Views
  • 4 replies
  • 0 likes
  • 366 Views
  • 4 replies
  • 0 likes

Trouble in joing Family Premium

I've got Family Premium spotify then sent invitations to my sisters and mother, but everytime one of my sisters tries to confirm her identity it goes wrong. I wanna know how can I fix this, I think it's the error number 3 that doesn't allow her to en...

  • Newbie
  • I've got Family Premium spotify then sent invitations to my sisters and mother, but everytime one of my sisters tries to confirm her identity it goes wrong.  I wanna know how can I fix this, I...
  • Maxim
  • Spotify Star
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Premium Family Membership (in Canada), with some family members at school in the USA

Can my daughter use my family membership (with a Canadian Addess/Account) if she is away studying in the USA ? She is back here in Canada in the summer and other holiday periods. Thanks,Gordon

  • Newbie
  • Can my daughter use my family membership (with a Canadian Addess/Account) if she is away studying in the USA ? She is back here in Canada in the summer and other holiday periods.   Thanks, Gordon
  • Maxim
  • Spotify Star
  • 605 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 605 Views
  • 1 replies
  • 0 likes

charged for premium but joined family plan

Hi there,I was charged for premium until the 16th of next month (Jan) but I joined family plan today (30th). What happens to the rest of the 17 days that I already paid for?

  • Newbie
  • Hi there, I was charged for premium until the 16th of next month (Jan) but I joined family plan today (30th). What happens to the rest of the 17 days that I already paid for?
  • Maxim
  • Spotify Star
  • 328 Views
  • 1 replies
  • 0 likes
  • Family Plan
    Premium
  • 328 Views
  • 1 replies
  • 0 likes

3 - ¡Vaya! Algo no ha ido como debia. Por favor, prueba de nuevo

Despues de tener un tiempo el Plan Premium yo solo decidi pasar toda la familia al Plan Familiar. El problema es que todos han podido entrar menos yo. Sigo accediendo al free, pero cuando utilizo el enlace de Aceptar Invitacion pongo todos los datos ...

  • Newbie
  • Despues de tener un tiempo el Plan Premium yo solo decidi pasar toda la familia al Plan Familiar. El problema es que todos han podido entrar menos yo. Sigo accediendo al free, pero cuando utilizo el ...
  • 1232 Views
  • 0 replies
  • 1 likes
  • 1232 Views
  • 0 replies
  • 1 likes

Solved!! Prmeium family plan inviatation

I have purchased a premium family plan and the invite page will not come up. Is there any way to actually contct someone at spotify

  • Casual Listener
  • I have purchased a premium family plan and the invite page will not come up. Is there any way to actually contct someone at spotify
  • Luke
  • Spotify Star
  • 872 Views
  • 3 replies
  • 0 likes
  • 872 Views
  • 3 replies
  • 0 likes

Discount Family Subscriptions!

Ik heb een vraag. Ik wil spotify premium voor mijzelf aanmaken. Maar mijn zusje wil het ook graag. Nu wil zei alleen even afwachten of haar contract word verlengd. Kan ik nu voor mijzelf afsluiten en bijv over een week of twee weken een familly met h...

  • Newbie
  • Ik heb een vraag. Ik wil spotify premium voor mijzelf aanmaken. Maar mijn zusje wil het ook graag. Nu wil zei alleen even afwachten of haar contract word verlengd. Kan ik nu voor mijzelf afsluiten en...
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

Solved!! Family members unable to join - error 600

Had to renew my Spotify account since my old CC stopped being accepted by your service.After the renewal, it asked me to create the family again. I sent the invites but they can't join. Every time we try, the service returns an error 600.The only thi...

  • Regular
  • Had to renew my Spotify account since my old CC stopped being accepted by your service. After the renewal, it asked me to create the family again. I sent the invites but they can't join. E...
  • Bittencourt
  • Spotify Star
  • 14729 Views
  • 37 replies
  • 1 likes
  • 14729 Views
  • 37 replies
  • 1 likes

Problemas con el plan familiar

Hola, bueno he tenido el siguiente incoveniente, tengo un plan familiar en el cual a uno de los miembros de plan lo ha retirado de este mismo, no se por que motivo, y entonces cuando intento proceder a añadirlo nuevamente desde el panel de me sale el...

  • Casual Listener
  • Hola, bueno he tenido el siguiente incoveniente, tengo un plan familiar en el cual a uno de los miembros de plan lo ha retirado de este mismo, no se por que motivo, y entonces cuando intento proceder...
  • Herandybc
  • Newbie
  • 1493 Views
  • 13 replies
  • 6 likes
  • 1493 Views
  • 13 replies
  • 6 likes

No puedo administrar las cuentas del Plan Familiar

Hola!Estoy teniendo problemas para administrar las cuentas del Plan Familiar, porque quiero invitar a una persona, pero cada vez que entro en la pagina para administrar las cuentas, me sale en blanco.Gracias!

  • Newbie
  • Hola! Estoy teniendo problemas para administrar las cuentas del Plan Familiar, porque quiero invitar a una persona, pero cada vez que entro en la pagina para administrar las cuentas, me sale en blan...
  • 359 Views
  • 0 replies
  • 0 likes
  • 359 Views
  • 0 replies
  • 0 likes

spotify for family

I read on premium for family condition, that all members have to be from one household. I wanna buy premium for family for my sons, but im divorced and I dont live with my sons in one household all the time.its stil possible get this service?

  • Newbie
  • I read on premium for family condition, that all members have to be from one household. I wanna buy premium for family for my sons, but im divorced and I dont live with my sons in one household all t...
  • 190 Views
  • 0 replies
  • 0 likes
  • 190 Views
  • 0 replies
  • 0 likes

Premium for Family - kids officially live at my address, but temporarily elsewhere

So the Premium for Family plan is pretty clear about "members have to reside at your address." My kids officially *do* live at my address - drivers license and voter registration are proof, and they do receive mail at our address. But: they have temp...

  • Newbie
  • So the Premium for Family plan is pretty clear about "members have to reside at your address." My kids officially *do* live at my address - drivers license and voter registration are proof, and t...
  • 299 Views
  • 0 replies
  • 0 likes
  • 299 Views
  • 0 replies
  • 0 likes