Can't change the payment details of my Family Plan

[mark_imbong]

Plan: Family Plan

Country: Philippines

My Question or Issue:

The credit card through which I make the monthly payments for our Family Plan is about to expire, but I am unable to update the credit details on my account.

The fields where I am supposed to enter the details of my newly-issued card are not accessible for me to input the required details. You can see this in the attached screenshot taken just a few minutes ago.

I'd like to make sure the changes are made before my account ends up converted to "Free" instead. Thank you.

[Maxim]

Hey @mark_imbong,

Thanks for coming to the Community.

It looks like the page isn't loading properly, so I recommend trying it again...:

1. using a different internet connection
2. using a different device
3. using a different browser

Let me know how it goes 🙂