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Can't setup Family Premium

Can't setup Family Premium

Hi!

So, me & my family were using the Family Premium plan since 2016, in the past few weeks Spotify kicked out everyone in my house. I followed previous answers and cancelled the plan, then re-suscribed to it but now I can't invite family members back in.

They get this error message halfway through the process:
Captura de pantalla de 2017-10-23 20-52-26.png

 

Also, I don't remember the address I gave a year ago while creating the suscription and I don't got another email to create another account. What do I do? Is there a Support Email?

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