Cannot join Family Account with existing Account

[JashanChittesh]

We've been trying to get one of the people living with us into our Family Account but it doesn't work: We click the link, enter the address, that seems to be working but once we confirm the address, we get a generic "there was a problem, please try again later" error message.

In the Family Account help section, it says when you already have a premium account via another service provider, you first need to cancel that. But it doesn't say you need to cancel a premium account directly at Spotify. So that's confusing.

Now the question is: Can we cancel the existing premium account and will joining the family account work once the existing premium account has been reverted to free? I just want to make sure because it would really suck if that account would end up as free account unable to join the family account due to some other bug in the system.

Also, it would be really helpful to have appropriate error messages. If instead of "problem, try later", the error would say "you have a premium account and need to cancel that account before you can join a family account", I would have had to write this posting. But with that useless generic error message, I have no idea what's going on.

[Jeremy]

Hi there @JashanChittesh,

Thank you for reaching out to the Community and for the feedback.

You're absolutely right. Once the account revert to the free version, the account will be able to join the Premium Family plan.

We're always testing things by adding or removing features to make Spotify better overall and we’re constantly aiming to improve our features. We’re sorry that this means you’re not able to use Spotify like you wish to do at the moment.

You can read more about how your feedback reaches Spotify here.

Once again - thanks for the feedback, we appreciate it. Let us know if we can help you with anything else. 

Take care!