Charged for individual premium while on Fam Plan

[brittanylietz]

My husband got Family Plan Spotify a couple months ago and I was added to it but I am still being charged for the individual plan.

Plan

Premium and Family

Country

USA

Device

SAMSUNG GALAXY S20

My Question or Issue

I've been charged for my Individual Premium Plan and my Family Plan, how do I make sure that I'm not charged for the individual one being on the Family Plan now? 

Thank you.

[Vasil]

Hey @brittanylietz,

Thanks for reaching out! 🙂

If your account is now a part of a Family plan you will no longer be charged for Individual.
In case you are still getting charged, it may be worth checking if you have a second Spotify account.

Note that you cannot join a Family plan if your account is still on Individual. 
You will have to change your subscription to free first before joining and the invitation for Family will not work until you do so:

1. Log into spotify.com/account.
2. Select Manage your plan. If your plan is now Family and not Individual, this will be displayed in that window. If it's Individual - click Change plan.
3. Scroll to Spotify Free and click Cancel Premium.
4. Continue through to the confirmation message.
5. Wait until your account switches to free at your next billing date.
6. When your account’s on free, open your invitation for Premium Family and you'll be able to join with no further charges for Individual.
    

Hope this helps! Keep us posted on how things go 🙌🏼

[#3]

O que fazer?

[IsraelLp082]

Hola, yo tengo un cargo de 665 colones costarricenses, cancele el plan individual (prueba gratis) para hacer un plan a Spotify familiar, 28 de enero me cobran 665 colones sin razón alguna luego de realizar el pago de 5080 colones costarricenses

[Jose_M]

¡Hola @IsraelLp082!

Gracias por venir a la comunidad de Spotify. Intentaré ayudarte.

Es posible que la suscripción individual no haya sido cancelada correctamente. En este caso, te recomiendo leer este artículo de soporte para saber los próximos pasos a seguir.

Espero que esto te ayude y dime cómo te va 🙂