Spotify Community

kriz961 · 2017-06-27

Family member cant be added because adress cant be confirmed even if we entered the samme adress.

Oscar85 · 2017-06-27

I have the same problem, please help!

Bittencourt · 2017-06-27

Hi @kriz961 and @Oscar85, welcome to the Community 🙂

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. One is filling out the online contact form.

Another great way is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Let me know if this helps!

BittencourtSpotify Star

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Oscar85 · 2017-06-28

Thanks Rodrigo, very helpful!

Bittencourt · 2017-06-28

You're welcome @Oscar85 🙂

BittencourtSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

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