Email Validation for Family Invite Not Working

[j_dumas]

I just upgraded to a Family plan (successfully) and I'm not trying to invite family members.  The form fails when I enter their email and says to enter in the format requested.  I've tried multiple email domains (gmail, msn, vanity) and none work.  I've tried it on Edge, IE, and Chrome....none work.  What's the deal?  I'd like to be able to take advantage of the plan I am paying for!

[j_dumas]

I am "now" trying to invite family members.  Sorry for the typo.

[LeoRager]

Hey! Welcome to the Spotify Community 🙂
Having no spotify premium isn't cool! Usually these kind of things happen, because of your web browsers cache. So try doing the following things:
Try entering the link in a private/incognito tab.
If that doesn't work, change browser and clear both browsers cache.
Lastly if that doesn't work either, try changing the email information on another device, that should do the trick!

Lastly you should try on another internet connection (e.g. Cellular data instead of WiFi).
Tell us how things work out 🙂
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If this post has solved your issue: Please accept this as Solution
Music is a world within itself, it is a language we all understand. ~ Stevie Wonder

[j_dumas]

Well, the entry form just started working yesterday.  Nothing changed on my end, but it now accepts the email ID I provide for the invitation without rejecting because of format errors.  It's frustrating, but I'm happy to have access now.