Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Entered family member name as myself setting up Premium

Solved!

Entered family member name as myself setting up Premium

I started setting up Spotify for Family and when it asked me to enter my name, I thought it was asking about the first family member other than me.  Don't know if it will screw anything up, but I have not been able to figure out where it saved that name... it's like it completely vanished and there is no way to  get to it from in the account settings that I can find... where do I change MY information in the Family settings?

 

I have yet to discover where "Heidi" is used in place of my name "moriturimax."

 

Reply

Accepted Solutions
Marked as solution

I understand that, but the name is part of the address.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

5 Replies

Hey @Moriturimax,

 

Unfortunately, it’s not possible to change the address registered on an existing Premium for Family plan.

If you move, or enter the wrong details, you need to create a new account and subscribe to Premium for Family on that account. Don’t forget to cancel the plan on your old account 🙂

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Not trying to change the address, trying to change the name from "Heidi" to
"Ronald" which is me, the account holder.
Marked as solution

I understand that, but the name is part of the address.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Wow... seems like a **bleep** poor implementation, I hunted for a way to change that simple thing for 15 minutes...  thanks for the help.  If Spotify really put that much work into it, I might be better off considering just going to Pandora or some other streaming servcice.  I hate it when companies offer such slipshod software.

 

Thanks again.

Hola, quería saber si al eliminar una persona de mi cuenta de plan familiar, esa persona es notificada que fue eliminada o simplemente pasa a Spotify Free.

Gracias!

Suggested posts