Family Plan Issues

[Ecrowe1961]

Plan

Free/Premium

Country

USA

Device

(iPhone 14 Pro)

My Question or Issue

My son had an individual account.  We just signed up for the Premium Family Plan.  I accepted the invitation that he sent me.  I used my own email and added a password to log in.  I can’t figure out how to add my own user name.  When I log in it takes me to his account so I don’t know how to create my own library from his account or how to get to my own.

[Joan]

Hi @Ecrowe1961,

Thanks for reaching out.

What account you access depends on the login details used. Consider logging out and back in using the email address you used on your own account. If you keep getting sent to the your son's owner account, then perhaps he used your email address instead of his own. If that's the case, he can change it from the account page. 

After that, you can log into your own account with your email address. If you can't find which address you used on your account, check out these steps. Make sure your account doesn't get removed from the Family plan, since that can only cause further confusion.

Hope this helps.