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Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 172661 Views
  • 32 replies
  • 9 likes
  • 172661 Views
  • 32 replies
  • 9 likes

Solved!! Reset the 12 month lock

PlanPremium Family SituationSo I recently created a new paypal account, and my Spotify Premium Family subscription ran out. No problem, i started a new one, posted the link in the family group, all good.But shortly after I realized that I used the wr...

  • Casual Listener
  • Plan Premium Family   Situation So I recently created a new paypal account, and my Spotify Premium Family subscription ran out. No problem, i started a new one, posted the link in the family...
  • TheArnilson
  • Casual Listener
  • 4230 Views
  • 5 replies
  • 1 likes
  • Premium for Family
  • 4230 Views
  • 5 replies
  • 1 likes

Superuser Contribution manage members link does not work/blank screen

I have the family plan and when I click on the link to manage/edit members, I get a blank black screen! HELP!!!!!I saw a post in May saying the issue was fixed, but it is not for me. I want to remove old members and add new ones and cannot.

  • Visitor
  • I have the family plan and when I click on the link to manage/edit members, I get a blank black screen! HELP!!!!! I saw a post in May saying the issue was fixed, but it is not for me. I want to r...
  • Maria
  • Moderator
  • 547 Views
  • 5 replies
  • 0 likes
  • 547 Views
  • 5 replies
  • 0 likes

Plan manager profile on plan member account

My wife set up a premium Spotify account years ago for our family of 4. Yesterday it said I needed to login in because my access expired. I did but after that I went in and it displays her profile, music etc. I removed myself from the plan, deleted t...

  • Visitor
  • My wife set up a premium Spotify account years ago for our family of 4. Yesterday it said I needed to login in because my access expired. I did but after that I went in and it displays her profile, m...
  • Maxim
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 225 Views
  • 1 replies
  • 0 likes

Audio Books

I have a premium family plan. I am the creator of the account and have access to audio books.My wife would also like access to Audio books. Is there an option to upgrade the plan so she can listen to them?

  • Visitor
  • I have a premium family plan.  I am the creator of the account and have access to audio books. My wife would also like access to Audio books.  Is there an option to upgrade the plan so s...
  • haileyvv
  • Visitor
  • 195 Views
  • 1 replies
  • 2 likes
  • Premium for Family
  • 195 Views
  • 1 replies
  • 2 likes

There is no invite link - Premuim Family

PlanPremium FamilyCountryUSA My Question or IssueI want to add my brother (same country, same household) to my family Spotify account I manage, but there is no invite link available. we only have 3 accounts and premium pays for up to 6. There is no "...

  • Visitor
  • Plan Premium Family Country USA   My Question or Issue I want to add my brother (same country, same household) to my family Spotify account I manage, but there is no invite link available....
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 153 Views
  • 1 replies
  • 0 likes

Premium member but can't access books

We have a Premium Family account, but only my husband (the account creator) can access audiobooks.

  • Visitor
  • We have a Premium Family account, but only my husband (the account creator) can access audiobooks.
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

upgrading from Duo ro Family plan

My daugther has playlist on her DUO plan When I upgrade ro Family plan can she keep her playlist from her DUO Plan Free/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My...

  • Visitor
  • My daugther has playlist on her DUO plan  When I upgrade ro Family plan can she keep her playlist from her DUO Plan     Free/Premium Country   Device (iPhone 8, S...
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution i am in another country and my spotify premium plan doesn't work

I used to live in Thailand with a premium family plan with my family. Now i live in the US, but they wouldn't let me log in if i didn't change to USA region. I change it, and now i can't use my premium.

  • Casual Listener
  • I used to live in Thailand with a premium family plan with my family. Now i live in the US, but they wouldn't let me log in if i didn't change to USA region. I change it, and now i can't use my p...
  • Ukpauly1970
  • Newbie
  • 942 Views
  • 2 replies
  • 0 likes
  • 942 Views
  • 2 replies
  • 0 likes

Lost Profile

PlanPremiumCountryAustralia My Question or IssueMy Dad had his profile attached to my family account but it somehow got deleted when he went overseas. Is there a way to get it attached again to the Family Account?

  • Newbie
  • Plan Premium Country Australia   My Question or Issue My Dad had his profile attached to my family account but it somehow got deleted when he went overseas. Is there a way to get it a...
  • Maxim
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 171 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How can I play different songs at same time on different Google Nest device

How do I set up to play different songs simultaneously on three different Google Nest devices at home using my Family Premium Account?

  • Visitor
  • How do I set up to play different songs simultaneously on three different Google Nest devices at home using my Family Premium Account?
  • Rach2o
  • Visitor
  • 6379 Views
  • 13 replies
  • 0 likes
  • 6379 Views
  • 13 replies
  • 0 likes

Spotify kicked me from family plan, won’t let me rejoin and thinks i’m in a different country.

I live with my family in australia and we have a family plan. I have been travelling in the US for the past three or four months and have had no problems with spotify, but I quite literally flew back into the country TODAY and it’s kicked me from the...

  • Newbie
  • I live with my family in australia and we have a family plan. I have been travelling in the US for the past three or four months and have had no problems with spotify, but I quite literally flew b...
  • Not applicable
  • 333 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 333 Views
  • 1 replies
  • 0 likes

Solved!! Cancelling premium after changing to family

I have a Premium Individual subscription but my dad has upgraded his subscription to Family and I have joined his subscription. Do I need to cancel my subscription or does Spotify do that automatically? I've tried canceling it but since I'm now a mem...

  • Casual Listener
  • I have a Premium Individual subscription but my dad has upgraded his subscription to Family and I have joined his subscription. Do I need to cancel my subscription or does Spotify do that a...
  • Billy-J
  • Spotify Star
  • 447 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 447 Views
  • 3 replies
  • 0 likes

Solved!! Premium family plan not working on family member account.

Even after adding the member to family plan, their account is still visible as a free account. Premium features are not activated. We even removed the account and re-added them to the family plan, but it is still not updated. Kindly guide on how to p...

  • Casual Listener
  • Even after adding the member to family plan, their account is still visible as a free account. Premium features are not activated. We even removed the account and re-added them to the family plan, b...
  • Bittencourt
  • Spotify Star
  • 1313 Views
  • 6 replies
  • 0 likes
  • 1313 Views
  • 6 replies
  • 0 likes

Cannot join Family Sub

Hello, today I got kicked out of my Family Subscription while going on a walk (in the morning it still worked). I tried to rejoin with the link from my mother and it constantly says Im in an other country, which in fact I'm not, lol. The address is c...

  • Casual Listener
  • Hello,   today I got kicked out of my Family Subscription while going on a walk (in the morning it still worked).   I tried to rejoin with the link from my mother and it constantly s...
  • Juancruzl
  • Visitor
  • 431 Views
  • 6 replies
  • 1 likes
  • Premium for Family
  • 431 Views
  • 6 replies
  • 1 likes

Solved!! Had to redo family plan and now I can't log in with my current account with

Payment card expired. Plan was canceled. Resubscribed. One member can't log in with their existing account through the invite sent. Please help. I have logged out. logged in. resent invite. can't figure it out. can't access my playlists.

  • Casual Listener
  • Payment card expired. Plan was canceled. Resubscribed. One member can't log in with their existing account through the invite sent. Please help. I have logged out. logged in. resent invite. ca...
  • CarriSue
  • Casual Listener
  • 379 Views
  • 4 replies
  • 0 likes
  • 379 Views
  • 4 replies
  • 0 likes

Solved!! My daughter was kicked out of the family plan

My daughter was kicked out of the family plan with no apparent warning. She still lives at the same address as all of our family members. Possibly this happened because I was away for a week abroad.This also happened a few months ago with my son and ...

  • Casual Listener
  • My daughter was kicked out of the family plan with no apparent warning. She still lives at the same address as all of our family members. Possibly this happened because I was away for a week abroad....
  • godzilza
  • Regular
  • 418 Views
  • 3 replies
  • 0 likes
  • 418 Views
  • 3 replies
  • 0 likes

Cannot add my children to Premium Family

My children and I moved house where the main account holder is my husband. He sent the invite to the three of us. My invite link worked, but neither of my children could join. You could easily check the previous address my children and I shared and t...

  • Visitor
  • My children and I moved house where the main account holder is my husband. He sent the invite to the three of us. My invite link worked, but neither of my children could join. You could easily check ...
  • Billy-J
  • Spotify Star
  • 256 Views
  • 1 replies
  • 1 likes
  • 256 Views
  • 1 replies
  • 1 likes