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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 174280 Views
  • 32 replies
  • 9 likes
  • 174280 Views
  • 32 replies
  • 9 likes

Cannot join to my household's Spotify Family plan.

PlanFreeCountryGreeceDeviceRedmi Pro 8 Operating SystemAndroid My Question or IssueI was using the same family plan for almost two years which was paid by me, and now since I have moved with my partner to her sisters house, I wanted to join to their ...

  • Casual Listener
  • Plan Free Country Greece Device Redmi Pro 8  Operating System Android    My Question or Issue I was using the same family plan for almost two years which was paid by me, a...
  • emreel
  • Casual Listener
  • 169 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution 12 meses de espera

Eu estava num plano familiar com minha irmã, mas como agora ela se mudou e teve que colocar outro endereço, eu gostaria de entrar no plano familiar da minha mãe. Infelizmente diz que não é possível pois terei que esperar 12 meses para entrar em outro...

  • Casual Listener
  • Eu estava num plano familiar com minha irmã, mas como agora ela se mudou e teve que colocar outro endereço, eu gostaria de entrar no plano familiar da minha mãe. Infelizmente diz que não é possível p...
  • RLUIS26_1999
  • Visitor
  • 1884 Views
  • 4 replies
  • 2 likes
  • Premium for Family
  • 1884 Views
  • 4 replies
  • 2 likes

Nothing shows up when I try to add a new family member to our premium accou

I am trying to add my wife to our family premium account and every time I go into manage members nothing shows up. There is only 4 people on the account and we should have two more people able to be added. I just want to add my wife. Thank you for yo...

  • Visitor
  • I am trying to add my wife to our family premium account and every time I go into manage members nothing shows up. There is only 4 people on the account and we should have two more people able to b...
  • Maxim
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hello, help me I use a premium family, all the downloaded songs is missing

I woke this afternoon with complaints from my folks that every of their downloads is missing, y'all need to work on that as soon as possible cause this is really bad.

  • Visitor
  • I woke this afternoon with complaints from my folks that every of their downloads is missing, y'all need to work on that as soon as possible cause this is really bad.
  • Joan
  • Moderator
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Spotify shouldn't cancel subscriptions without warning for failed payments

I got a credit card replacement a few days ago. Today, Spotify tried to charge my old credit card, which didn't work. Instead of sending me a message asking me to update my credit card, Spotify IMMEDIATELY cancelled my Family plan without any warning...

  • Casual Listener
  • ...MMEDIATELY cancelled my Family plan without any warning and everyone in my family plan lost access. What pisses me is this non-friendly way that Spotify simply cancels plans without warning. Normal c...
  • JMCC1
  • Casual Listener
  • 238 Views
  • 1 replies
  • 1 likes
  • 238 Views
  • 1 replies
  • 1 likes

Superuser Contribution Plan Premium Familiar Las direcciones no coinciden

PlanFree/PremiumCountryChileDeviceSamsung Galaxy 9Operating SystemAndroid My Question or IssueHola.Envié una invitación a mi hija para incluirla en mi Plan Premium Familiar, ya que tengo 3 cupos disponibles, pero al ingresar ella al link de la invita...

  • Casual Listener
  • Plan Free/Premium Country Chile Device Samsung Galaxy 9 Operating System Android   My Question or Issue Hola. Envié una invitación a mi hija para incluirla en mi Plan Premium Familiar...
  • biancappnv
  • Visitor
  • 6737 Views
  • 9 replies
  • 1 likes
  • Premium for Family
  • 6737 Views
  • 9 replies
  • 1 likes

Superuser Contribution Paying with Gcash

Is payment method using GCash has been stopped by spotify?

  • Newbie
  • Is payment method using GCash has been stopped by spotify?
  • langdaet
  • Newbie
  • 20586 Views
  • 9 replies
  • 0 likes
  • Premium for Family
  • 20586 Views
  • 9 replies
  • 0 likes

Superuser Contribution Family Plan address verification won't allow household member to join

The invite screen says "We couldn’t confirm that you live with the plan manager for this Premium plan." however I am trying to join a family plan with my husband and we do live at the same address. We've verified that the addresses do match on both a...

  • Visitor
  • The invite screen says "We couldn’t confirm that you live with the plan manager for this Premium plan." however I am trying to join a family plan with my husband and we do live at the same address. W...
  • mari89mcl
  • Newbie
  • 1158 Views
  • 5 replies
  • 2 likes
  • 1158 Views
  • 5 replies
  • 2 likes

Partner unable to rejoin family plan

Family Plan UK IPHONE 15 Ios I accidentally removed the wrong person from my family plan and when re-adding, the address verification is not working.When the post code is entered, there is a blank box that appears underneath the text asking to confir...

  • Visitor
  • Family Plan   UK   IPHONE 15   Ios   I accidentally removed the wrong person from my family plan and when re-adding, the address verification is not working. When the p...
  • Maxim
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Plan Issues

PlanFree/PremiumCountryUSADevice(iPhone 14 Pro) My Question or IssueMy son had an individual account. We just signed up for the Premium Family Plan. I accepted the invitation that he sent me. I used my own email and added a password to log in. I can’...

  • Visitor
  • Plan Free/Premium Country USA Device (iPhone 14 Pro)   My Question or Issue My son had an individual account.  We just signed up for the Premium Family Plan.  I accepted the i...
  • Joan
  • Moderator
  • 220 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 220 Views
  • 1 replies
  • 0 likes

How does my 13 year old make an account in Ireland for Family Premium?

Spotify clearly advertises that Spotify Kids is for 12 and under only, including during account sign up. My child is 13. I would like them to have Spotify on Spotify Family but the system will not let him make a linked account under age 16. This is m...

  • Visitor
  • Spotify clearly advertises that Spotify Kids is for 12 and under only, including during account sign up. My child is 13. I would like them to have Spotify on Spotify Family but the system will not l...
  • Claudinedownes
  • Casual Listener
  • 553 Views
  • 1 replies
  • 3 likes
  • 553 Views
  • 1 replies
  • 3 likes

Superuser Contribution Family Plan not working for one new member

My brother was going to shift and wanted to leave the plan, so my cousin took his place, but it still says to join premium on her phone. She even tried leaving and joining back. Reinstalled the app as well. Please check the issue, thanks! I'm the pla...

  • Casual Listener
  • My brother was going to shift and wanted to leave the plan, so my cousin took his place, but it still says to join premium on her phone. She even tried leaving and joining back. Reinstalled the app a...
  • seeeyog
  • Casual Listener
  • 229 Views
  • 2 replies
  • 0 likes
  • 229 Views
  • 2 replies
  • 0 likes

To filter explicit content on family plan, move switch to left or right?

Your site states: "Play explicit content. Turn on to allow playback of content tagged as explicit from this member's account". If I move the toggle to the left it is close to the word "Allow", If I move it to the right the toggle turns green. Which w...

  • Visitor
  • Your site states: "Play explicit content. Turn on to allow playback of content tagged as explicit from this member's account". If I move the toggle to the left it is close to the word "Allow", If I...
  • Maxim
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Unable to remove account from family plan

I have a family plan. As part of that my child has a Kids account. She has now forgotten that login details - so I want to manage that for her. I am the Plan Manager, but I can't remove or add members to the plan anymore

  • Visitor
  • I have a family plan. As part of that my child has a Kids account. She has now forgotten that login details - so I want to manage that for her. I am the Plan Manager, but I can't remove or add m...
  • Maxim
  • Spotify Star
  • 445 Views
  • 1 replies
  • 0 likes
  • 445 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify kids not working when logging in for first time

PlanFamilyCountryUSA DeviceS10+Operating SystemAndroid My Question or IssueTrying to use the Spotify kids app for the first time, when I try logging in with my family account, after the login page it shows the privacy notice for half a second and goe...

  • Visitor
  • Plan Family Country USA  Device S10+ Operating System Android   My Question or Issue Trying to use the Spotify kids app for the first time, when I try logging in with my family a...
  • wildace408
  • Casual Listener
  • 478 Views
  • 2 replies
  • 0 likes
  • Account
  • 478 Views
  • 2 replies
  • 0 likes

Superuser Contribution Log in w/out password not working

I was able to successfully sign into Spotify kids on my child’s tablet but when I try to do it on their iphone, it is not working. I type the email address and password and get the error code. Oops something went wrong. Then I try the login without p...

  • Casual Listener
  • I was able to successfully sign into Spotify kids on my child’s tablet but when I try to do it on their iphone, it is not working. I type the email address and password and get the error code. Oops s...
  • wildace408
  • Casual Listener
  • 567 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 567 Views
  • 4 replies
  • 0 likes

Superuser Contribution Account created in different country can't join Family plan

I upgraded to Premium for Family plan and wanted to add my family members, however it turned out that I couldn't add an existing account for a family member. I suspect this is because the account was originally created in a different country, where t...

  • Visitor
  • I upgraded to Premium for Family plan and wanted to add my family members, however it turned out that I couldn't add an existing account for a family member. I suspect this is because the account w...
  • Pikurnose
  • Newbie
  • 7295 Views
  • 5 replies
  • 4 likes
  • Premium for Family
  • 7295 Views
  • 5 replies
  • 4 likes

Superuser Contribution ¿Por qué me están cobrando un monto distinto al del plan que elegí?

Hoy día renové mi plan a un plan familiar, y en vez de cobrarme 32.90 como estipula el plan, me han cobrado 36,13

  • Visitor
  • Hoy día renové mi plan a un plan familiar, y en vez de cobrarme 32.90 como estipula el plan, me han cobrado 36,13
  • AlejaR
  • Moderator
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why cant I edit my members in Family premium?

I want to change members - one out and one in but I can't. Why is that? It says try again later, something went off

  • Visitor
  • I want to change members - one out and one in but I can't. Why is that? It says try again later, something went off
  • Vasil
  • Moderator
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t add someone to family plan

PlanFamily PremiumCountryUSA My Question or IssueI set up a family plan for myself, my husband, and our roommate. Myself and my husband were able to join no problem, but the roommate is unable to. It shows he’s connected to my account, it lets him us...

  • Visitor
  • Plan Family Premium Country USA   My Question or Issue I set up a family plan for myself, my husband, and our roommate. Myself and my husband were able to join no problem, but the r...
  • MihailY
  • Moderator
  • 222 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 222 Views
  • 1 replies
  • 0 likes