Family cant join in

[Barussv]

Hi, I’ve got a problem..my family can’t join in the premium family subscription.. it says- see attachment..

Any idea? It’s happening to all members..

thanks! 

[user-removed]

Hey Barussv,

Have you tried referencing the help pages yet? This is always a great place to start!

[Barussv]

I did...can’t see the answer for my problem 😕 

[samheg]

Same problem for me ! 😞

[lpjs31]

I have the same problem, I can't find a solution to this on the community and after having contacted spotify directly they just send me a link to the frequently asked questions about family. Quite unnerving.

[Detanoks]

i've same problem here. my family can't join to the 'premium for family'. they did it and succeeded before, but now it's not working for us.

[kermit2020]

I AM HAVING THE SAME PROBLEM, CLEARLY SPOTIFY DOESN'T CARE TO RECTIFY THE ISSUE IF EVERYONE IS COMPLAINING 

[Barussv]

I did. There was nothing helpful. But thanks anyway 

[dizzy1234]

Same here. As of this morning, all family accounts have been deleted. Resending invitations also fails,  Will cancel my subscription if this doesn't get resolved