Family member on premium plan has adds and cannot download.

[#1]

Using a new iPad, after reconnecting to our family premium plan, I do not have premium advantages anymore.

[Maxim]

Hey there,

Thanks for reaching out.

In that case, you've most likely got a additional account with Spotify and haven't signed into the right one 🙂

Check out this FAQ article for the next steps to take: https://community.spotify.com/t5/FAQs/Find-out-if-you-have-another-Spotify-account/ta-p/4737961.

Let me know how it goes 🙂