Family members can´t use spotify

[cueio]

The members of my family plan were kicked-out of the plan and whenever I try to add again they receives a message saying Spotify can´t confirm my address

[MonicaM_Bogota]

Hi, @cueio!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

Don't hesitate to create a new thread if you need us again.