Family members deleted after credit card expired.

[Rockbert]

My credit card expired.

After I inserted the new payment details, my family members are no longer listed.

Does this mean I have to invite them again?

What happens to their playlists if they have to start all over again?

[osornios]

Hey @Rockbert

Don't worry, they won't lose any playlists, friends, or music library, as long as they keep using the same username they've been using. Those are independent from subscription status.  

If you're the Family Admin, send by yourself the link generated through INVITE WITH LINK, instead of letting the system send the mail.

Let them accept the invite logged in with their own username in the app and in the website. They should make sure to type the address exactly as the Admin did, and also be sure all Family members use the same Internet connection (Home network) regularly. Not doing so may be a cause of them being left out.

Hope it helps. 🙂