Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 170638 Views
  • 32 replies
  • 9 likes
  • 170638 Views
  • 32 replies
  • 9 likes

Spotify stort opeens 9,99 op mijn rekening

Ik weet niet wat het is volgens mij had ik gewoon 0,99 cent betaalt voor het proefpakket die heb ik dan nu afgezegd maar nu stort spotify mij opeens 9,99 moet ik dit terugstorten? Ik ben bang dat ik dan problemen krijg ofzo !? Wat moet ik doen?

  • Newbie
  • Ik weet niet wat het is volgens mij had ik gewoon 0,99 cent betaalt voor het proefpakket die heb ik dan nu afgezegd maar nu stort spotify mij opeens 9,99 moet ik dit terugstorten? Ik ben bang dat ik ...
  • 224 Views
  • 0 replies
  • 0 likes
  • 224 Views
  • 0 replies
  • 0 likes

Double payment for Spotify premium

Hi,I'm getting problems because I am paying the total fee for Spotify premium and also the fee for Spotify family. There must be an error: the 9.90€ fee for Spotify premium I have not to pay because I have a family account now. Please tell me how to ...

  • Newbie
  • Hi, I'm getting problems because I am paying the total fee for Spotify premium and also the fee for Spotify family. There must be an error: the 9.90€ fee for Spotify premium I have not to pay b...
  • 205 Views
  • 0 replies
  • 0 likes
  • 205 Views
  • 0 replies
  • 0 likes

My family members are having problems getting Premium to work

I've sent the invites to my family members for Family Premium, and they have accepted it. However, one of them is still getting ads on their account. When she logs in online, it shows she has the Famly Premium subscription, but when she logs into her...

  • Casual Listener
  • I've sent the invites to my family members for Family Premium, and they have accepted it. However, one of them is still getting ads on their account. When she logs in online, it shows she has the F...
  • 222 Views
  • 0 replies
  • 0 likes
  • 222 Views
  • 0 replies
  • 0 likes

Include existing Spotify members to Spotify Premium Family

My wife, son and I were all Premium members when I thought it would be a good idea for a family membership. Changed my account to Premium for Family and included my other sons. But how do I include the two subscriptions that are already registered?

  • Newbie
  • My wife, son and I were all Premium members when I thought it would be a good idea for a family membership. Changed my account to Premium for Family and included my other sons.   But how do I...
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify family problem

I can't join my mother's spotify family because the website tells me that mine address isn't the same as my mother's, but live with her. How can I join?

  • Casual Listener
  • I can't join my mother's spotify family because the website tells me that mine address isn't the same as my mother's, but live with her. How can I join?
  • staywithmeross_
  • Casual Listener
  • 217 Views
  • 2 replies
  • 0 likes
  • 217 Views
  • 2 replies
  • 0 likes

Can´t play some albums in Premium

I have spotify family premium, but i cant hear a album and a friend dont have Premium and can hear the album. Why? Thanks for the help

  • Casual Listener
  • I have spotify family premium, but i cant hear a album and a friend dont have Premium and can hear the album. Why?   Thanks for the help
  • Maxim
  • Spotify Star
  • 367 Views
  • 5 replies
  • 0 likes
  • 367 Views
  • 5 replies
  • 0 likes

Plan familiar

¿Donde debo hacer la respuesta cuando Spotify me pregunta, si una de las cuentas del plan familiar me pertenece ??

  • Casual Listener
  • ¿Donde debo hacer la respuesta cuando Spotify me pregunta, si una de las cuentas del plan familiar me pertenece ??
  • 203 Views
  • 0 replies
  • 0 likes
  • 203 Views
  • 0 replies
  • 0 likes

Plan Familiar

Tengo una cuenta familiar con mi mujer, vivimos en el mismo domicilio, pero hoy le habeis cancelado la cuenta porque según decis no habeis podido comprobar que vivamos juntos. ¿Como puedo solucionarlo? Gracias

  • Casual Listener
  • Tengo una cuenta familiar con mi mujer, vivimos en el mismo domicilio, pero hoy le habeis cancelado la cuenta porque según decis no habeis podido comprobar que vivamos juntos. ¿Como puedo solucionarl...
  • lajuergapadre
  • Casual Listener
  • 411 Views
  • 4 replies
  • 0 likes
  • 411 Views
  • 4 replies
  • 0 likes

Spotify for family

Why I cant use spotify for family?For the first month it went well, but after that I got an email from spotify that they can't verify my address.I lived with the same address, whats wrong with that?!!Can somebody explain this to me?I feel disadvantag...

  • Newbie
  • Why I cant use spotify for family? For the first month it went well, but after that I got an email from spotify that they can't verify my address. I lived with the same address, whats wrong with t...
  • 206 Views
  • 0 replies
  • 0 likes
  • 206 Views
  • 0 replies
  • 0 likes

Premium for Family

Hi guys,yesterday my brother was kicked out from the premium plan, without any advice.Today I tried to put him back, but I can't confirm the same address, even if I try several times.I'm pretty sure that my address is the same of my brother.. What co...

  • Newbie
  • Hi guys, yesterday my brother was kicked out from the premium plan, without any advice. Today I tried to put him back, but I can't confirm the same address, even if I try several times. I'm pretty...
  • pieceofcloth
  • Newbie
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Solved!! HACKED Spotify Family

I just received a mail that saiys that my paypal granted access to spotify, it says that i'm paying 14,99€ ! (i have a spotify premium account, i pay 9,99€ per month) I didn't subsribe for a Family Premium at all! Here is a screenshot that show email...

  • Newbie
  • ...Family Premium at all!    Here is a screenshot that show emails addresses that have access to my spotify account by now, i know no one in this list !!!   I am not cancelling t...
  • hotnspicyyyyyy
  • Roadie
  • 794 Views
  • 1 replies
  • 0 likes
  • 794 Views
  • 1 replies
  • 0 likes

Family plan

I have a family plan but was wondering can you play music at the same time from different phones? Mu brother was playing music on his phone and i was teying to play on mine and it kept switching between phones to play from.

  • Newbie
  • I have a family plan but was wondering can you play music at the same time from different phones? Mu brother was playing music on his phone and i was teying to play on mine and it kept switching b...
  • Maxim
  • Spotify Star
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Problema tarjeta de regalo spotify, no le llega al destinatario

Tengo un problema , ya que compre una tarjeta de regalo pero esta aun no le llega al destinatario, hay alguna manera de que le llegue el correo o le pueda compartir el codigo?

  • Newbie
  • Tengo un problema , ya que compre una tarjeta de regalo pero esta aun no le llega al destinatario, hay alguna manera de que le llegue el correo o le pueda compartir el codigo?
  • 413 Views
  • 0 replies
  • 0 likes
  • Gift Card
    Premium
  • 413 Views
  • 0 replies
  • 0 likes

Setting up a family member on spotify

I sent my son an invite to join the family slot. Set him up an account so he can use it. Selected country as US instead of U.K. By mistake. Went into edit profile to change country and now it won't let me save as it tells me the email address is alre...

  • Newbie
  • I sent my son an invite to join the family slot. Set him up an account so he can use it. Selected country as US instead of U.K. By mistake. Went into edit profile to change country and now it won't l...
  • 274 Views
  • 0 replies
  • 0 likes
  • 274 Views
  • 0 replies
  • 0 likes

problemas con cobro de universitario

resulta que realize el tramite para premiun universitarios pero no termine la verificasion pero se me realizo el cobro 2 veces y ya llevo un mes esperando mi reembolso!

  • Newbie
  • resulta que realize el tramite para premiun universitarios pero no termine la verificasion pero se me realizo el cobro 2 veces y ya llevo un mes esperando mi reembolso!
  • 184 Views
  • 0 replies
  • 0 likes
  • 184 Views
  • 0 replies
  • 0 likes

Re: University discount payment

Ayer intente de tener una cuenta premium con descuento de universitario, mi universidad si esta dentro de las que participan, de hecho realizaron el cobro durante el proceso, pero después me dijeron que no se pudo vereficar mi información de estudian...

  • Newbie
  • Ayer intente de tener una cuenta premium con descuento de universitario, mi universidad si esta dentro de las que participan, de hecho realizaron el cobro durante el proceso, pero después me dijeron ...
  • jab0803
  • Newbie
  • 243 Views
  • 2 replies
  • 0 likes
  • 243 Views
  • 2 replies
  • 0 likes

Three month promotion for premium does it work for family ?

HiI am wonder at the moment there is a promotional rate for premium for £0.99 for three month. If I upgrade it and then will I be able to add to family premium ??

  • Newbie
  • Hi I am wonder at the moment there is a promotional rate for premium for £0.99 for three month. If I upgrade it and then will I be able to add to family premium ??
  • 166 Views
  • 0 replies
  • 0 likes
  • 166 Views
  • 0 replies
  • 0 likes

I can't use radio on my spotify..

HelloAfter I moved to Tokyo from US, I cant use radio on my spotify premium. (the radio button disappeared )And I realized Spotify free allows users to use Radio..Does anyone know the solution?Radio is my most favorite feature..Cheers,Joseph K

  • Newbie
  • Hello After I moved to Tokyo from US, I cant use radio on my spotify premium. (the radio button disappeared ) And I realized Spotify free allows users to use Radio.. Does anyone know the solutio...
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

Not able to verify direction

Trying to invite my mother to the family plan, says that spotify has not been able to verify that she lives in the same house as me. I tried to do it many times but always the same. What I can do? I even try to edit my address but I can not find it a...

  • Newbie
  • Trying to invite my mother to the family plan, says that spotify has not been able to verify that she lives in the same house as me. I tried to do it many times but always the same. What I can do? I...
  • hotnspicyyyyyy
  • Roadie
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Spotify ödemeyi kaçırdım freeye geçti

Bu ay spotify parasını yatırmayı unuttuğum için aile premium hesabım freeye geçti karta para attım ama premiuma nasıl geri geçerim bilmiyorum yardım edebilecek var mı?

  • Newbie
  • Bu ay spotify parasını yatırmayı unuttuğum için aile premium hesabım freeye geçti karta para attım ama premiuma nasıl geri geçerim bilmiyorum yardım edebilecek var mı?
  • 262 Views
  • 0 replies
  • 0 likes
  • 262 Views
  • 0 replies
  • 0 likes