Family plan

[z91-de1366_pj]

I joined a family plan in March and yesterday I received an email telling me my account will go back to a free version.

The admin of our family plan sent me an invite but I cant fill in my details. And I receive an error message that I can't join this family. This is ridiculous, until yesterday my premium account was working fine.

Could you please help me ? 

I already try log in to the invite on different browsers and either on my laptop or mobile phone.

Thanks !

[Maxim]

Hey @z91-de1366_pj,

Do you reside at the same physical address as the plan owner?

Let me know 🙂

[z91-de1366_pj]

Yes of course. And I am the only one who have this issue. Can you help ?

[Maxim · Accepted solution]

I'd recommend reaching out to Support about this. They'll be able to take a closer look at your account 🙂

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