Family removed from my family plan and completely barred from rejoining

[NoahGK1]

Plan

Premium

Country

USA

Device

OnePlus 6T

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I am the manager for my family plan. Some of my family members confirmed our address in time, but others, including myself, missed the warning emails buried under other notifications and now my own mother, whom I live with mind you, has been removed and is completely unable to rejoin my family plan. No final warnings? The address confirmation link expires so soon? Really Spotify? Please, fix this. I've been a premium user for nearly 5 years. I've been very happy with my membership leading up to this, however this is frustrating enough I'm contemplating cancelling my subscription altogether, however much that matters to whoever reads this. If you can help me get my mother's account back on my family plan at the least, it would be greatly appreciated. At the moment I am rather irritated with how poorly the stipulations of this address confirmation business was advertised to myself as the plan manager and to my family members.

Thank you. 

[NoahGK1]

NOT TO MENTION: My mother's account is not only unable to rejoin MY family plan, she is banned from joining ANY family plan for 12 months. Who was the tyrant dictator who had this idea? Am I not a member who's been paying $15-17 a month for 5+ years? Come on guys. Be reasonable. 

[MihailY]

Hey @NoahGK1,

Thanks for posting in the Community.

If a family member has failed to verify their address within the set period or they've simply mistyped it, they can reach out to the folks over at Customer Support for further assistance.

We hope this helps. Let us know if you have other questions.

[danbarrueta]

Tengo cuenta familiar pero no puedo agregar miembros a mi plan .

Cuando intento agregar a una persona me aparece esta leyenda

No puedes unirte a este plan

No pudimos confirmar que vivas con el titular del plan Premium. Puedes volver a unirte a otro plan en 12 meses.

También puedes elegir otro plan Premium que sea ideal para ti.

Que puedo hacer para solucionarlo

[Lyubka]

Hey @danbarrueta,

Thank you for reaching out here in the Community. We hope you don't mind us answering in English as this is the official language of the forum.

If members have failed the verification of the address and they are currently blocked from rejoining the plan, it'd be best for them to contact our customer support team as @MihailY mentioned. They should be able to check the account and help them with the address reverification, if possible.

Hope this helps 🙂 

[Colnol]

What a joke! This just happened mine too. A 12 month plan is absolutely madness... If I can't get this resolved quickly I will move elsewhere! 

[#7]

No confirme direccion por que no abro mis correos en vacaciones

[Abdullahmusics_]

All 5 of my family members were expelled from my family premium subscription. They were emailed that I(the account manager) did that, but I didn't because I didn't do that. Has anyone else faced the same issues?