Family won't play abroad.

[ElGallo]

Hey so I have a family premium account in Mexico, where I reside, but I'm on vacation in Chile and my account isn't premium anymore, the first two days I didn't have a problem but now when I open the app it says I have a free subscription. How can I fix this? I've already tried loggin out and logging in and a phone reset. 

[samwightt]

Hi ElGallo,

I'd suggest contacting Spotify customer support. This could either be a problem on Spotify's end, a problem with your phone, or a problem with your internet in Chile. They should be able to sort out which one it is and point you in the right direction on how to fix it.

Hope this helps!