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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 167489 Views
  • 32 replies
  • 9 likes
  • 167489 Views
  • 32 replies
  • 9 likes

launch date

I read in more places that today should be launched spotify in romania... this is true??

  • Visitor
  •  I read in more places that today should be launched spotify in romania... this is true??
  • Maxim
  • Spotify Star
  • 609 Views
  • 1 replies
  • 1 likes
  • 609 Views
  • 1 replies
  • 1 likes

Premium

How can I take advantage of the 9 pesos for 3 months?

  • Newbie
  • How can I take advantage of the 9 pesos for 3 months?
  • Maxim
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Our kid cant join our family account

Hi,my boyfriends child cant join our family account he created. She lives with us part time and lives with her mother part time. Will this cause problem. She do live with us so I dont see the problem. I have tried remove her and send invite again but...

  • Newbie
  • Hi, my boyfriends child cant join our family account he created. She lives with us part time and lives with her mother part time. Will this cause problem.  She do live with us so I dont see t...
  • Maxim
  • Spotify Star
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Family account: Can I re-invite the same person again after removing him

Hello,I shared a family account with a friend living with us. He moved out so I removed him from my account and he deleted his spotify account. Now he moved back with us. Can I re-invite him and share my account with him again?Greetings Denise

  • Newbie
  • Hello, I shared a family account with a friend living with us. He moved out so I removed him from my account and he deleted his spotify account. Now he moved back with us. Can I re-invite him and s...
  • Maxim
  • Spotify Star
  • 884 Views
  • 1 replies
  • 0 likes
  • 884 Views
  • 1 replies
  • 0 likes

Solved!! I can't change my country

I'm from Argentina, on vacation in the US where I downloaded Spotify and my family is trying to add me to the premium family plan but I recently changed the country to US and now I can't change it back to Argentina.

  • Newbie
  • I'm from Argentina, on vacation in the US where I downloaded Spotify and my family is trying to add me to the premium family plan but I recently changed the country to US and now I can't change it b...
  • Maxim
  • Spotify Star
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

FAMILY MEMBERSHIP LOGGED ME OUT AND WON'T LET ME USE AGAIN

Hi, I have been using family premium membership with my brother. Spotify just kicked me out from the membership without any warning or reason. (the other family members still use the premium) and when my brother sends me a new invitation. After I ent...

  • Newbie
  • Hi,   I have been using family premium membership with my brother. Spotify just kicked me out from the membership without any warning or reason. (the other family members still use the p...
  • user-removed
  • Not applicable
  • 700 Views
  • 3 replies
  • 0 likes
  • 700 Views
  • 3 replies
  • 0 likes

I have a prepaid premium account. Now i want to upgrade it to a family account. Is it possible?

Hello,I have a prepaid premium account. Now i want to upgrade it to a family account. Is it possible or i have to wait till the end of my premium account?Br,

  • Newbie
  • Hello, I have a prepaid  premium account. Now i want to upgrade it to a family account. Is it possible or i have to wait till the end of my premium account? Br,  
  • 224 Views
  • 0 replies
  • 1 likes
  • 224 Views
  • 0 replies
  • 1 likes

Solved!! Family account for location

Hi, all, I have a somewhat complex question about Premium for Family. My account is registered in Germany because of a German credit card, but I am currently residing in South Africa with my family members and want to invite them to a family plan – h...

  • Regular
  • Hi, all,   I have a somewhat complex question about Premium for Family.   My account is registered in Germany because of a German credit card, but I am currently residing in South A...
  • TheTaiwanese
  • Regular
  • 1756 Views
  • 12 replies
  • 0 likes
  • 1756 Views
  • 12 replies
  • 0 likes

Spotify family; what to do?

I had a premium account, and upgraded to family. Invited tree persons, but what to do next? The persons got an email witha a code, but do they have to create their own account, and then use the code? Or what to do? They have created playlists in my a...

  • Newbie
  • I had a premium account, and upgraded to family. Invited tree persons, but what to do next? The persons got an email witha a code, but do they have to create their own account, and then use the c...
  • Luke
  • Spotify Star
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Problem when accepting invitation for Family

Hi, when I click on the link to accept the invitation, the spotify page opens and it has the menu down the left, but the rest of the page is black and the code isn't prefilling anywhere. When I click on redeem at the bottom of the menu and enter the ...

  • Newbie
  • Hi, when I click on the link to accept the invitation, the spotify page opens and it has the menu down the left, but the rest of the page is black and the code isn't prefilling anywhere.  When I...
  • Luke
  • Spotify Star
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

3 - Oups ! Une erreur s'est produite. Réessayez plus tard.

Bonjour, comme beaucoup, je souhaite inviter mon petit frere.Il recoit bien l'email mais ensuite erreur.Je ne trouve aucune reponseMerci a tousCORDIALEMENTThierry

  • Casual Listener
  • Bonjour,   comme beaucoup, je souhaite inviter mon petit frere. Il recoit bien l'email mais ensuite erreur. Je ne trouve aucune reponse Merci a tous CORDIALEMENT Thierry
  • Ducatix-fr
  • Casual Listener
  • 1603 Views
  • 1 replies
  • 0 likes
  • 1603 Views
  • 1 replies
  • 0 likes

payment method

if I change my payment method and make a family account will I lose my originals playlists

  • Newbie
  • if I change my payment method and make a family account will I lose my originals playlists
  • Luke
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Pague por premium familiar pero no me permite usarlo

Buenas, saludos a todos.... anoche me suscribi como premium familiar, invite a 2 de mis hijos, ahora no me permite invitar a otro.Yo no figuro como premium en la pagina web pero si en la aplicacion! Que debo hacer?

  • Newbie
  • Buenas, saludos a todos.... anoche me suscribi como premium familiar, invite a 2 de mis hijos, ahora no me permite invitar a otro. Yo no figuro como premium en la pagina web pero si en la aplicacion...
  • 148 Views
  • 0 replies
  • 0 likes
  • 148 Views
  • 0 replies
  • 0 likes

MEMBROS DA FAMILIA EXCLUIDOS

Tenho um plano familia e dois membros foram excluidos e não conseguem confirmar que moram no mesmo endereço, como mudei de endereço faz alguns meses não lembro qual endereço que cadastrei minha conta(principal), aparece meu cep 27937-560(atual endere...

  • Newbie
  • Tenho um plano familia e dois membros foram excluidos e não conseguem confirmar que moram no mesmo endereço, como mudei de endereço faz alguns meses não lembro qual endereço que cadastrei minha conta...
  • 213lx6pf6koqj6o
  • Newbie
  • 520 Views
  • 3 replies
  • 1 likes
  • 520 Views
  • 3 replies
  • 1 likes

Re: Omzetten premium naar family

Ik heb een uitnodigingcode ontvangen voor Premium for Family.Ga naar deze pagina om in te loggen ....Wat moet ik dan doen?Kan nergens de activatiecode invoeren ook niet op de App?Alvast bedankt,Orlando

  • Newbie
  • Ik heb een uitnodigingcode ontvangen voor Premium for Family. Ga naar deze pagina om in te loggen .... Wat moet ik dan doen? Kan nergens de activatiecode invoeren ook niet op de App? A...
  • Hubo
  • Community Legend
  • 987 Views
  • 1 replies
  • 0 likes
  • 987 Views
  • 1 replies
  • 0 likes

AİLE ÜYELİĞİ HAKKINDA

Aynı adreste oturduğum ailemi, aile üyeliğime alamıyorum. adresin ana hesap ile uyuşmadığını söyleyen bir uyarı veriyor. ancak bu kullanıcıyı daha öncesinde aile üyeliğine dahil etmiştim, ödeme de bir problem olduğundan üyeliğim düşmüüş ve tüm aile ü...

  • Newbie
  • Aynı adreste oturduğum ailemi, aile üyeliğime alamıyorum. adresin ana hesap ile uyuşmadığını söyleyen bir uyarı veriyor. ancak bu kullanıcıyı daha öncesinde aile üyeliğine dahil etmiştim, ödeme de bi...
  • thetalhacu
  • Casual Listener
  • 959 Views
  • 1 replies
  • 5 likes
  • 959 Views
  • 1 replies
  • 5 likes

Estao removendo pessoas do meu plano familiar

Sou o adm de um plano familiar e estao removendo pessoas que moram comigo por causa do endereco. Ja vi em outros topicos aqui que pedem pra entrar em contato com o suporte pela pagina do Facebook ou pelo Twitter pra resolver o problema (que usabilida...

  • Newbie
  • Sou o adm de um plano familiar e estao removendo pessoas que moram comigo por causa do endereco. Ja vi em outros topicos aqui que pedem pra entrar em contato com o suporte pela pagina do Facebook ou ...
  • Bittencourt
  • Spotify Star
  • 610 Views
  • 1 replies
  • 0 likes
  • 610 Views
  • 1 replies
  • 0 likes

Delete

To delete

  • Newbie
  • To delete
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

Solved!! New spotify family account and no link to invite family members

HiI have just suscribed a Family account and I can't find any link to invite my family members in the family file.Could you please tell me how to solve it ?Thank you by advanceBest regardsStephane

  • Casual Listener
  • Hi I have just suscribed a Family account and I can't find any link to invite my family members in the family file. Could you please tell me how to solve it ? Thank you by advance Best regards S...
  • Luke
  • Spotify Star
  • 2635 Views
  • 5 replies
  • 0 likes
  • 2635 Views
  • 5 replies
  • 0 likes

Problemas con el plan familiar

No puedo agregar a mis familiares, les pide mi direccion y cuando escriben la direccion, les marca error. ¿Existe algun telefono de atencion a clientes o soporte tecnico?

  • Newbie
  • No puedo agregar a mis familiares, les pide mi direccion y cuando escriben la direccion, les marca error. ¿Existe algun telefono de atencion a clientes o soporte tecnico?
  • 301 Views
  • 0 replies
  • 0 likes
  • Direccion
  • 301 Views
  • 0 replies
  • 0 likes