Google Home Mini Email

[jstacy13]

Plan

Premium

Country

 USA

Device

All 

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

When I requested to get the google mini I got the email from spotify but gmail tagged it as spam and now I can't click the link at all to enter my information. What happened?

*Community Rock Star edit - Removed screenshot with personal info* 

[Billy-J]

Hey @jstacy13, and welcome to the community.

Hope you're doing great! 

I'm very sorry to hear this. Could you try and see if you are able to request this again? Also, what happens when you try to click "GET IT NOW"? 

Keep me posted 🙂

[jstacy13]

Nothing happens when I click it. And it won't allow me to request it again.
I even tried to get it to not be recognized by Google as span and nothing
worked.

[Billy-J]

@jstacy13.

Thanks for the fast reply! 

Give it a try here (https://www.spotify.com/googlehome/register/)

Let me know how this goes 🙂 

[jstacy13]

Thanks for the reply. So far I got the image attached but I'll update you
when. I get the other email from Spotify and see if it works.

[Billy-J]

@jstacy13.

That sounds good! 

[jstacy13]

Do you know how long it normally takes for the email to go through?

[Billy-J]

@jstacy13.

It shouldn't take long - but that may depend. How long ago did you get the last one after you signed up for the offer?

[jstacy13]

Not long at all. The new one hasn't shown up yet though.

[Billy-J]

@jstacy13.

Thanks! I'll go check something for you, to ensure that I'm giving you the right info 🙂

[jstacy13]

Sounds good. Never received the link even through the night.

[Billy-J]

Hey again @jstacy13.

I've checked some more info. Could you try claming it again from both here and here, using incognito window, other devices, and making sure to check your spam filter?

Let me know how this goes 🙂 

[jstacy13]

I did incognito on another device and it still said already registered but
didn't send an email.

[Billy-J]

@jstacy13.

Thanks for checking those! In this case, I’d recommend contact Spotify support as they can help with your issue further. You can contact them here. 

In the meantime, if you need help with anything else, just let me know 🙂 

[Kenjoel]

I got same problem i got like 4 days waitin for the email of the google home

mini im from miami 

[Billy-J]

Hey there @Kenjoel, and @jstacy13.

Sorry to hear that you're having issues. 

This offer has now ended, and the offer was only for a limited time, while supplies lasted. You can also learn more about this here: https://www.spotify.com/legal/premium-for-family-supplemental-offer-terms/

I hope that helps. If you need help with anything else, you can always start up a new thread and the community will be happy to help.

Have a nice day 🙂