Help, unable to add family members into plan

[user-removed]

Hi,

i sent invites out to my family but they are unable to join through my link. What should i do now.

Thanks,

Sheck

[Maxim]

Hey @user-removed,

Why are they unable to join? 🙂

[user-removed]

No worries,  the help desk resolved it

[coderwurst]

how exactly did you get in touch with the help desk? I am having a similar problem -  I send the email, they click on the link and enter their details, but an error appears at the end of the process to say it"s not possible to join

[user-removed]

https://support.spotify.com/sg-en/contact-spotify-support/?contact