I can't join in Familiar Plan

[RobertoKahey]

Hello Spotify Community,

I am part of a family plan with my wife and my mother-in-law. At some point my mother-in-law did not confirm the proof-of-address email, so she was excluded from our plan. Today, even sending the invitation again, she can never confirm the email, and the attached message appears. I need help to try to solve the problem, we live in the same address, but for some reason she can not have the account.

I count on the help of Spotify

[MonicaM_Bogota]

Hi, @RobertoKahey!

Welcome to the Spotify Community.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

Don't hesitate to create a new thread if you need us again.