I cant add my familiar to subscription

[EdwinGtz]

I cant add my familiar, we did write the same directions,postal and we cant add to subscription

[osornios]

Hey @EdwinGtz,

If you're the Family Admin, send by yourself the link generated through INVITE WITH LINK, instead of letting the system send the mail.

Let him accept the invite logged in with his own username in the app and in the website. He should make sure to type the address exactly as the Admin did, and also be sure all Family members use the same Internet connection (Home network) regularly.

Hope it helps. 🙂