I joined a family premium plan and members are unable to join my account

[sm9999]

Plan

Free/Premium

Country

India

Device

(iPhone 13)

Operating System

(iOS)

My Question or Issue

I joined a family premium plan and members are unable to join my account 

- I was under a different family manager 12 months ago

- i renewed my account after the 12 months passed and became the family manager

- i want to invite the same family members but the attached error is seen by them. they are not able to join my premium family account even though they have not switched family accounts within the 12 month period.

Attached:

- screenshot showing the error seen when the member tries to join my account 

The member is on a free plan right now 

- screenshot of the error seen 

[Maxim]

Hey @sm9999,

Thanks for reaching out.

The attached screenshot doesn't show any error message, so I recommend double-checking it 🙂

[sm9999]

Hi @Maxim,

My bad! I edited the thread to update it with the error's screenshot. Also posted the screenshot here.

Appreciate the help and insight. 

[Maxim · Accepted solution]

Hey @sm9999,

Thanks for the screenshot. Can you please send a new invite to the family member and have them try again? 🙂

If the issue persists, please ask them to give it a try on another device and/or in another browser.

Let me know how it goes!

[sm9999]

Thanks Maxim! 

it’s now works and I am able to add family members 🙂 

[Maxim]

Hey @sm9999,

Great! Thanks for letting me know 🙂