I've been paying for the family plan since October but I still don't get the upgrade

[cardonamadero]

I've been paying since October the family subscription of 149 pesos yet for some reason my account only gets the free subscription even though I Have been charged monthly

[Alfredo]

Hey @cardonamadero, welcome to the community!

Thanks for reaching out to us, we'll do our best to help you out.

Since you're paying for Premium, but your account is showing as Free, let's try following this troubleshooting to see if you have more than one account.

If you only have one account and you can't use Premium, it's best to contact our Support team via Facebook or Twitter.

Cheers.