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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 166290 Views
  • 32 replies
  • 9 likes
  • 166290 Views
  • 32 replies
  • 9 likes

Bug quando eu tento cadastrar um novo cartão

Quando eu tento cadastrar um novo cartão no plano Spotify Família, assim que eu insiro os dados do meu cartão, a página reinicia, como se eu nao tivesse cadastrado nada, e entao aparece um aviso dizendo que ocorreu um erro, e para tentar mais tarde. ...

  • Newbie
  • Quando eu tento cadastrar um novo cartão no plano Spotify Família, assim que eu insiro os dados do meu cartão, a página reinicia, como se eu nao tivesse cadastrado nada, e entao aparece um aviso dize...
  • Bittencourt
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Spotify Premium Family

Hey Guys, I would like to open a Family-Account with my seblings in Germany.My problem is that in August I´m going to study for 1 year in Mexico.Is it possible to open the family account in Germany where I normally live while using it in Mexico? My s...

  • Newbie
  • Hey Guys,   I would like to open a Family-Account with my seblings in Germany. My problem is that in August I´m going to study for 1 year in Mexico. Is it possible to open the family a...
  • Maxim
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Premium Family

Can we as part of the Premium Family Program listen music at the same time?

  • Newbie
  • Can we as part of the Premium Family Program listen music at the same time?
  • Hubo
  • Community Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Family member has been dismissed and cannot join anymore

Hi Support (or anybody else, who might have a hint for me),since the verification e-mails were sent again, only two members of my family were able to join again, but my boyfriend is not able to though he is definetly living in the same place like me....

  • Newbie
  • Hi Support (or anybody else, who might have a hint for me), since the verification e-mails were sent again, only two members of my family were able to join again, but my boyfriend is not able to t...
  • eblackrose00
  • Roadie
  • 206 Views
  • 1 replies
  • 1 likes
  • 206 Views
  • 1 replies
  • 1 likes

Öğrenci İndirimi Sdece Üniversiteler İçin mi?

Merhaba arkdaşlar spotify premium alıcaktım öğrenci indirimi olduğunu öğrendim bu indirim sadece üniversite öğrencileri için mi? ve edu tabanlı e- posta gerekiyor mu?

  • Newbie
  • Merhaba arkdaşlar spotify premium alıcaktım öğrenci indirimi olduğunu öğrendim bu indirim sadece üniversite öğrencileri için mi? ve edu tabanlı e- posta gerekiyor mu?
  • Hubo
  • Community Legend
  • 2079 Views
  • 1 replies
  • 0 likes
  • 2079 Views
  • 1 replies
  • 0 likes

conexión a plan familiae

No logro conectarme a mi plan familiar xk x más que ingreso mi dirección no la reconoce.

  • Visitor
  • No logro conectarme a mi plan familiar xk x más que ingreso mi dirección no la reconoce.
  • Carol2227
  • Newbie
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Family Plan with travel

Hi, I'm looking at the family plan but I travel frequently for work and as a family we travel overseas regularly - will our mobile devices showing up in other countries cause any of the subaccounts to be disconnected from the plan?

  • Newbie
  • Hi, I'm looking at the family plan but I travel frequently for work and as a family we travel overseas regularly - will our mobile devices showing up in other countries cause any of the subaccounts t...
  • 192 Views
  • 0 replies
  • 0 likes
  • 192 Views
  • 0 replies
  • 0 likes

Superuser Contribution I've been paying for the family plan since October but I still don't get the upgrade

I've been paying since October the family subscription of 149 pesos yet for some reason my account only gets the free subscription even though I Have been charged monthly

  • Newbie
  • I've been paying since October the family subscription of 149 pesos yet for some reason my account only gets the free subscription even though I Have been charged monthly
  • Alfredo
  • Roadie
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant log in

Hallo, I have a Problem with my Family Account... we are 4 People in this Account. I offen were kicked out of The Account so they had to send me a link that i can go back in The Account . But Now there stand that ohne link issnt opend But all links t...

  • Newbie
  • Hallo, I have a Problem with my Family Account... we are 4 People in this Account. I offen were kicked out of The Account so they had to send me a link that i can go back in The Account . But Now t...
  • Alfredo
  • Roadie
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution My premium isn't working

I was with Spotify family, but this month they cut my account, but just mine. Other members still have their premium, and now I can't come back to the account, because spotify said: "We can't confirme that you live in the same house" --'

  • Newbie
  • I was with Spotify family, but this month they cut my account, but just mine. Other members still have their premium, and now I can't come back to the account, because spotify said: "We can't c...
  • Alfredo
  • Roadie
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution My premium subscription for family plan isn't working all of a sudden.

My premium subscription for family plan isn't working all of a sudden. I have been subscribed as a premium member under the main holder of the family account since January and has been working fine until July. When i checked, it says that I'm not und...

  • Newbie
  • My premium subscription for family plan isn't working all of a sudden. I have been subscribed as a premium member under the main holder of the family account since January and has been working fine u...
  • Alfredo
  • Roadie
  • 483 Views
  • 1 replies
  • 0 likes
  • 483 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can I add children on a Family account if they live at my address only one week over two?

Hi,I have a recomposed family and the kids live there only one week over two.Is the family premium account going to work for them, even if they live at my address half of the time?Thanks for your answers.Chabounga

  • Newbie
  • Hi, I have a recomposed family and the kids live there only one week over two. Is the family premium account going to work for them, even if they live at my address half of the time? Thanks for y...
  • Alfredo
  • Roadie
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Eliminan las cuantas de mis familiares

Estoy pagando un plan familiar y a las personas que viven con migo se les cncela la suscripción que porque no han podido verificar que vivamos en el mismo lugar

  • Newbie
  • Estoy pagando un plan familiar y a las personas que viven con migo se les cncela la suscripción que porque no han podido verificar que vivamos en el mismo lugar
  • osornios
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Öğrenci indirimi ödeme sorunu

Merhaba,4 gün önce öğrenci hesabı için ödemeyi gerçekleştirdim, belgeyi de upload ettim ama hala premium hesabım aktif olmadı.Yardımcı olabilir misiniz?

  • Newbie
  • Merhaba, 4 gün önce öğrenci hesabı için ödemeyi gerçekleştirdim, belgeyi de upload ettim ama hala premium hesabım aktif olmadı. Yardımcı olabilir misiniz?
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes

Mi familia no puede entrar a nuestra cuenta familiar

Hola, Tengo un problema, los integrantes de mi familia no pueden entrar a sus cuentas de Spotify familia porque les sale que no coincide la dirección pero están poniendo exactamente la misma! ya que verdaderamente vivimos en la misma casa. Gracias!

  • Newbie
  • Hola,  Tengo un problema, los integrantes de mi familia no pueden entrar a sus cuentas de Spotify familia porque les sale que no coincide la dirección pero están poniendo exactamente la misma! ...
  • 112 Views
  • 0 replies
  • 0 likes
  • 112 Views
  • 0 replies
  • 0 likes

Problema com plano familiar

Não cancelei minha conta Premium e mesmo assim minha conta foi cancelada.. ?????????????

  • Casual Listener
  • Não cancelei minha conta Premium e mesmo assim minha conta foi cancelada.. ?????????????
  • 138 Views
  • 0 replies
  • 0 likes
  • 138 Views
  • 0 replies
  • 0 likes

Remove

I can't remove a member of my Family plan! It's saying that some error occours.

  • Newbie
  • I can't remove a member of my Family plan! It's saying that some error occours.
  • meganh007
  • Community Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Adding a member

I have Spotify premium in canada through my phone package wth fido. But I want to now get the family premium. How do I do this and do I have to pay double?

  • Newbie
  • I have Spotify premium in canada through my phone package wth fido. But I want to now get the family premium. How do I do this and do I have to pay double?
  • 130 Views
  • 0 replies
  • 0 likes
  • 130 Views
  • 0 replies
  • 0 likes

Cant figure premium family thing out.

So i go to add someone. It marked that person as me so it wont allow me to invite them or change the name to actually be me. So i put in my email and it says im already a member put in his and says hes already a member. Getting extremely frustrated.

  • Newbie
  • So i go to add someone. It marked that person as me so it wont allow me to invite them or change the name to actually be me. So i put in my email and it says im already a member put in his and says h...
  • 111 Views
  • 0 replies
  • 0 likes
  • 111 Views
  • 0 replies
  • 0 likes

Superuser Contribution why doesnt my girlfriend get family invite

hey why doesnt she get my family invite when i send it. we have check junkmail and inbox..we live in the same house.

  • Casual Listener
  • hey   why doesnt she get my family invite when i send it. we have check junkmail and inbox.. we live in the same house.    
  • MaryS
  • Roadie
  • 284 Views
  • 3 replies
  • 1 likes
  • 284 Views
  • 3 replies
  • 1 likes