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Kero3 · 2017-10-24

Hellou, I would like to ask you, why I was removed from family premium, when a pay for it and every my family members are still there ?

Maxim · 2017-10-24

All members of a Premium for Family plan must reside at the same physical address.

If Spotify is unable to verify the members of a Premium for Family plan, they are removed from the plan.

If this happens, you may restore your Premium features by upgrading to a standalone Premium subscription. Check out their other trials and offers.

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Kero3 · 2017-10-24

but everyone of us have the same address. We live together.

Maxim · 2017-10-24

Please reach out to Support so they can take a closer look at this issue 🙂

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

MaximSpotify Star

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