Interruption on famíly Premium

[Tathianamarins]

Hello 

My daughter invited me for our famíly Premium program in Spotify, but suddenly, i Lost the right to use... We live in the same house, and i can prove It... I need an explanation.

[SergioDavid]

Hey @Tathianamarins, welcome to the Community!

It sounds like we were unable to verify your physical address. Try checking your email inbox to see if you received an email notifying you about this. 

For now, do you have any trouble joining the plan again using an incognito window? What about with a different device?

If so, reach out to us on Twitter with their account info so we can take a closer look.

Hope that helps 🙂