Issues with Family Premium - Please help

[gibsons164]

Dear Spotify

I have just upgraded to Family Premium so we can all listen to our own music (mostly on the iphones)

The email invites have been sent and received.

We now have two issues:

1. Cannot Join

For one family member, it says they cannot join as already a member of this or another family plan...

There is the option to switch accounts, but this only gives 1 account option and is the one we want to use.

Have tried cancelling and resending, but always the same result.

2. Congratulations - You have joined Premium for Family

For the family member, they got the email and they were able to join (or so it would seem).

However, when they go to listen on their iphone I get bounced out from mine in the exact same way I did prior to upgrading to the Family plan...

Cannot understand why the two invites have been processed differently and why we are still sharing the same single user access...

Does each family member need a seperate login and how do they go about setting that up?

Can anyone help, as both kids heading out on long journeys to festivals and they are getting frustrated....

Cheers

[Maxim]

Hey @gibsons164,

Thanks for reaching out.

1. Each member of a Premium for Family plan must have their own Spotify account to be able to accept the invite. If they don't have accounts yet, they can sign up at https://spotify.com/signup.
2. I'd recommend making sure that all members are logged into their own accounts so you can listen to music at the same time 🙂