Log in problem family account

[DCom]

Hi

we have a premium family account 

i linked my daughter to the account but I seem to have written her email wrong

She cannot remember her password and because the email is incorrect we cannot retrieve the password reset 

even when intr invite her in the manage my accounts section it links her back to the incorrect email and we seem to be in a circle of frustration 

any suggestions for a way around this ?

[aubrey_hartley]

Hi DCom,

Have you tried logging in online, clicking 'premium for family' then removing her wrong account from the list first?

[DCom]

Hi Aubrey
Thanks for your response
Yeah I tried that but when I re install, it appears as the wrong email
again. It’s as if the account is remembering the old details and reverting
to them