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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 167545 Views
  • 32 replies
  • 9 likes
  • 167545 Views
  • 32 replies
  • 9 likes

Superuser Contribution Plan familiar cancelado

El dia de hoy se elimino mi cuenta del plan familiar premium en el que estoy desde hace alrededor de un anio sin razon aparente, normalmente no reviso mi correo electronico y ahora vi que tenia un correo de hace 7 dias donde tenia que verificar mi cu...

  • Newbie
  • El dia de hoy se elimino mi cuenta del plan familiar premium en el que estoy desde hace alrededor de un anio sin razon aparente, normalmente no reviso mi correo electronico y ahora vi que tenia un co...
  • MonicaM_Bogota
  • Roadie
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Solved!! Abonnement etudiant ne fonctionne pas

J'ai voulu profite de l'offre etudiante. J'ai donc rentre mes coordonnees bancaires puis mes informations etudiantes. Le site Sherid les a validees et m'a dit de retourner sur le site Spotify afin de valider mon achat sauf que sur le site il n'y a au...

  • Newbie
  • J'ai voulu profite de l'offre etudiante. J'ai donc rentre mes coordonnees bancaires puis mes informations etudiantes. Le site Sherid les a validees et m'a dit de retourner sur le site Spotify afin de...
  • shrizn
  • Newbie
  • 1996 Views
  • 2 replies
  • 0 likes
  • 1996 Views
  • 2 replies
  • 0 likes

Superuser Contribution Error data with Family Plan

Hi, we have an error when I invite a family. In email of family show another name different to my name: and my list family:

  • Casual Listener
  • Hi, we have an error when I invite a family. In email of family show another name different to my name:     and my list family:        
  • eldervaz
  • Casual Listener
  • 292 Views
  • 2 replies
  • 0 likes
  • 292 Views
  • 2 replies
  • 0 likes

Can't view address used for family plan

I can't see which address I entered for my family plan anywhere. I'm pretty sure I entered the correct address and my husband has been trying our address to join but he keeps on getting an error. Can someone help me with this asap? So frustrating not...

  • Newbie
  • I can't see which address I entered for my family plan anywhere. I'm pretty sure I entered the correct address and my husband has been trying our address to join but he keeps on getting an error. C...
  • Maxim
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Compte Premium Family desactive

Bonjour, Depuis ce matin, je n'arrive plus a me connecter a mon compte Premium Family, auquel j'ai souscrit il y a plusieurs semaines.Pouvez-vous svp me dire pourquoi cela ne fonctionne plus ?Merci.Cordialement,

  • Newbie
  • Bonjour,   Depuis ce matin, je n'arrive plus a me connecter a mon compte Premium Family, auquel j'ai souscrit il y a plusieurs semaines. Pouvez-vous svp me dire pourquoi cela ne fonctionne p...
  • 283 Views
  • 0 replies
  • 0 likes
  • 283 Views
  • 0 replies
  • 0 likes

Superuser Contribution me llego un correo que no podian validar una cuenta de mi hermana de mi plan familiar...

me llego un correo de una validacion de una cuenta de mi plan familiar pero no puedo contactar a nadie por ningun lado, no tiene correo no tienen numero de soporte ni el chat... me ayudan como contacto a spotifyyyyyyy

  • Newbie
  • me llego un correo de una validacion de una cuenta de mi plan familiar pero no puedo contactar a nadie por ningun lado, no tiene correo no tienen numero de soporte ni el chat...   me ayudan co...
  • ZullyB
  • Roadie
  • 775 Views
  • 1 replies
  • 0 likes
  • 775 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

Today my family account expired, but two weeks ago I signed up a student account. I paid for it the 12th of february but today when the family account expired I only have the free version. I have tried to log out and in again and followed all the tip...

  • Newbie
  • Today my family account expired, but two weeks ago I signed up a student account. I paid for it the 12th of february but today when the family account expired I only have the free version. I have t...
  • ZullyB
  • Roadie
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Familia Premium: Membros devem morar na mesma casa?

Estou pensando em adquirir o plano familia para utilizar com meu filho, mas o plano diz que o as pessoas devem morar na mesma casa. Meu filho mora metade da semana comigo e outra metade da semana com o pai, e possivel dividir com ele?Outra coisa, se ...

  • Newbie
  • Estou pensando em adquirir o plano familia para utilizar com meu filho, mas o plano diz que o as pessoas devem morar na mesma casa. Meu filho mora metade da semana comigo e outra metade da semana com...
  • leodreyer
  • Roadie
  • 3270 Views
  • 1 replies
  • 0 likes
  • 3270 Views
  • 1 replies
  • 0 likes

upgrading from premium to premium for family

I had a spotify premium account and then upgraded to a family account. On the sonos app is still states that it is premium, not premium for family. When I use the sonos app and spotify app concurrently on my iphone, one app gets kicked off. Please he...

  • Casual Listener
  • I had a spotify premium account and then upgraded to a family account. On the sonos app is still states that it is premium, not premium for family. When I use the sonos app and spotify app c...
  • Twentyin_5
  • Casual Listener
  • 355 Views
  • 2 replies
  • 0 likes
  • 355 Views
  • 2 replies
  • 0 likes

Cobranca indevida

Eu possuia a conta universitaria. Hoje, entrou uma cobranca de 26,90 no meu cartao, referente ao plano familiar. Em nenhum momento solicitei ou realizei essa mudanca de plano. Como cancelo esse pagamento? Nao desejo esse plano.Obrigada,Rafaela.

  • Newbie
  • Eu possuia a conta universitaria. Hoje, entrou uma cobranca de 26,90 no meu cartao, referente ao plano familiar.   Em nenhum momento solicitei ou realizei essa mudanca de plano.   Como ...
  • Bittencourt
  • Spotify Star
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Erro no plano familiar

Bom dia, minha filha criou uma conta no Spotify familia para podermos usar. No entanto, eu e minha mulher sempre somos removidos da conta, o que causa o maior transtorno para poder colocar de volta, no entanto, ela foi nos colocar de volta e aparece ...

  • Newbie
  • Bom dia, minha filha criou uma conta no Spotify familia para podermos usar. No entanto, eu e minha mulher sempre somos removidos da conta, o que causa o maior transtorno para poder colocar de volta, ...
  • Bittencourt
  • Spotify Star
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Usage of Familiar plan

I am the admin of the familiar plan, and I would like to know if members are active users or if they do not use it at all or who uses more the Spotify service. I am afraid that I am paying the Family plan and everyone forget to use it and need to kno...

  • Newbie
  • ...he Family plan and everyone forget to use it and need to know if it is better option for me to continue as Family or if I better go as single premium account.
  • LeoRager
  • Community Legend
  • 1465 Views
  • 1 replies
  • 3 likes
  • 1465 Views
  • 1 replies
  • 3 likes

Solved!! premium for family account is not working

Hello, I have a premium for family account, but so far I have only managed to add one other member. Somehow adding my daughter is not working. We are still on the same account now, and not able to listen to Spotify at the same time. I have send her a...

  • Casual Listener
  • Hello,   I have a premium for family account, but so far I have only managed to add one other member. Somehow adding my daughter is not working. We are still on the same account now, and not a...
  • jerophe
  • Casual Listener
  • 5101 Views
  • 4 replies
  • 0 likes
  • 5101 Views
  • 4 replies
  • 0 likes

Log in problem family account

Hiwe have a premium family account i linked my daughter to the account but I seem to have written her email wrongShe cannot remember her password and because the email is incorrect we cannot retrieve the password reset even when intr invite her in th...

  • Casual Listener
  • Hi we have a premium family account  i linked my daughter to the account but I seem to have written her email wrong She cannot remember her password and because the email is incorrect we c...
  • DCom
  • Casual Listener
  • 313 Views
  • 2 replies
  • 0 likes
  • 313 Views
  • 2 replies
  • 0 likes

Alguien que me ayude con la consulta de PREMIUM FAMILIAR

holaun gusto saludarles, tengo una duda, el dia martes me sucribi con mi cuenta de SPOTIFY al PLAN FAMILIAR PREMIUM, realice todo el tramite con normalidad ingrese el metodo de pago y todo loque me pedia, unicamante envie una sola invitacion a mi hij...

  • Visitor
  • hola un gusto saludarles, tengo una duda, el dia martes me sucribi con mi cuenta de SPOTIFY al PLAN FAMILIAR PREMIUM, realice todo el tramite con normalidad ingrese el metodo de pago y todo loque me...
  • 288 Views
  • 0 replies
  • 0 likes
  • 288 Views
  • 0 replies
  • 0 likes

I can't suscribe premium family plan

At the moment , I put my number of my credit card and i going to enter the month that expires my credit card doesnt function, but the year marks it fine. I want to suscribe please help

  • Newbie
  • At the moment , I put my number of my credit card and i going to enter the month that expires my credit card doesnt function, but the year marks it fine.  I want to suscribe please help  ...
  • Luke
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Upgrade a pre-paid premium account to family

Hi I want to upgrade my premium account to a family account but the problem is that i have pre paid the premium account untill december 2018.What will happen with that payments? Will i get many back for the period that is left and then start paying p...

  • Newbie
  • Hi   I want to upgrade my premium account to a family account but the problem is that i have pre paid the premium account untill december 2018. What will happen with that payments? Will i g...
  • Bethany_Dawn
  • Community Legend
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

one of the account in my family package can't access to spotify premium!

Hi Spotify, This is the second time I file the same complain. One of the account on my family package can't access to premium spotify. Please help to fix this! Or you can email me at *personal information removed* Thanks!

  • Casual Listener
  • Hi Spotify,   This is the second time I file the same complain. One of the account on my family package can't access to premium spotify.   Please help to fix this! Or you can e...
  • Hubo
  • Community Legend
  • 639 Views
  • 3 replies
  • 0 likes
  • 639 Views
  • 3 replies
  • 0 likes

Family Share- Last account won't work

Im soooo frustrated. I have family share for our family 2 adults and 4 kids. I have set up 3 invites and they are all working. The last one won't work it keeps asking for Credit card details. SOOO Angry.

  • Newbie
  • Im soooo frustrated. I have family share for our family 2 adults and 4 kids. I have set up 3 invites and they are all working. The last one won't work it keeps asking for Credit card d...
  • MattSuda
  • Spotify Star
  • 392 Views
  • 2 replies
  • 0 likes
  • 392 Views
  • 2 replies
  • 0 likes