Missed Verification of Address for Family Plan - Can we please re-verify?

[Simey]

How are things?

I set up a family plan for everyone in my house, however 3 members have been removed for failing to verify their address in time.

We saw the notifications late, and we understood it as an issue with our zip code (which we never use), so we all made sure we entered our zip code correctly.

Is it possible to send proof of address and have these accounts re-instated? I'm not seeing any option for this and I've gone over it both through my sister's account and my own.

Your help with this is much appreciated!

Simon

[SalvadorVG]

I'm in the same case.

How did Spotify verify ????

My family members DO live in the same address !!!!!

I'm very upset, we're only 3 people and they eliminated 2 of them 😞

[mjnic]

Did spotify solved this for you?? I have not received any answer !