My brother and mother can't access there account after setting up I paid for

[Luis1287]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[OneByBoo]

Hey there @Luis1287,

sorry to hear you're having an issue.

Can you please provide some more info on the issue you're having so i can try and help ?

Waiting on your update 😃

[Luis1287]

I paid for the wrong feature and then I paid for family plan he was already on my plan and they keep having commercials on his account 

[Peter]

Hey @Luis1287.

Thanks for getting back to us, let's see what we can do to help 🙂

If your Family plan members have already accepted the invite to your plan but are still on free, could you ask them to check the status of their subscription by going here?

If it says that they're on free, they might be logged into the wrong account, in which case they should sign out and sign back in again using their credentials.

If they're still having trouble, could you ask them to send us a screenshot of the commercials they're seeing when using Spotify? We'll look into it.

Thanks! We'll be looking out for your reply.