Premium for family free month not granted

[Siska4]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Billy-J]

Hey @Siska4, and welcome to the community.

Hope you're doing great! 

Can you let me know which country you're located in? Once I get this info, I'll be able to take a closer look into the offer details.

Keep me updated 🙂 

[Siska4]

Hi Billy-J,
Thanks for your interest, I'm located in Belgium. I've subscribed to
Premium Family in the belief that I would get the first month for free but
that was not the case.

[Billy-J]

Hey @Siska4.

Thanks for the reply!

Premium for Family doesn’t include any trials. 

Only individual Premium includes trials. 

I hope this helps!