My family members were deleted

[RobertSSS]

Hi,

I have family subscription and I invited my family. Some of my family members were asked for address confirmation. I personally did it on their phone, but still, they were deleted.

Can you please fix it and make sure it's not going to happen in the future?

Thanks.

Robert

[SergioDavid]

Hey @RobertSSS, welcome to the Community!

In this case, it'd be best if they reach out to our team on Twitter with their account info. Our team will look into the accounts to see what can be done.

Hope that helps 🙂