My invite link got stuck and won't change after a person joined my Family Plan

[tusek]

Plan

Premium Family

Country

Croatia

Device

(iPhone 14 Pro Max , iPhone 15 Pro Max, Desktop PC)

Operating System

(iOS 17, iOS 17, Windows 10,)

My Question or Issue

My invite link got stuck and won't change after my sister joined my Family Plan. She joined the family and the invite link did not change. It was yesterday. My brother tried to join today but he couldn't. I tried to join with my alt accounts, it did not work there either.

It just says on croatian "You cant join this plan"

[Maxim]

Hey @tusek,

Thanks for reaching out.

Can you please post a screenshot of the entire error message? 🙂 They're usually longer than what you've stated, so this would be an unusual case here.

Looking forward to your reply.

[tusek]

Error message is in Croatian so thats why i did not write the entire message. But yeah, after it says you cant join this family, it says, try again later. Or find another premium plan which fits your needs.

[tusek]

@Maxim

It also says that on PC when i tried to do the same thing.

[Maxim]

Hey @tusek,

Thanks for letting me know.

Are the accounts, that are trying to join, on Spotify free or do they have a subscription (if so, what type)?

Let me know 🙂

[tusek]

They are on spotify free plan

[Maxim]

Hey again, @tusek,

Thanks for letting me know! 🙂

Can you please try accepting the invite using a different browser (preferably in an incognito window) and while using a different internet connection?

Let me know how it goes!

[tusek]

I tried that already

[Maxim]

Hey @tusek,

Thanks for letting me know.

In this case, it'd be best to reach out to Support so that they can take a closer look into it: https://www.spotify.com/about-us/contact/ 🙂