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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Using a new iPad, after reconnecting to our family premium plan, I do not have premium advantages anymore.
I cant find where to add the code sent to me to activate the premium family account. I'm a previous premium family user who had a break for a month now its been reactivated and I've been sent a new code, I cant find where to put it in.
My Question or Issue: Can I see activity/usage by individual Family Plan members? Background: I added 2020 Family Plan members. Now I would like to know who actually used it, regarding billing. PlanPremium FamilyCountryATDevice(Samsung Galaxy S10+)Op...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Can an existing account be changed to a kids account?
I'm getting the following error message:You can’t join this planWe couldn’t confirm that you live with the plan manager for this Premium plan. You can join someone else’s plan again in 12 months.Or find another Premium plan that’s right for you.Is th...
Slightly complicated issue here in multiple parts. Hoping someone in the community can help. I am trying to add my child to a Premium Family. We have 4 members of the family at one address. 3 members are on the Plan already, but I now want to add a 4...
PlanPremium FamilyCountryCroatiaDevice(iPhone 14 Pro Max , iPhone 15 Pro Max, Desktop PC)Operating System(iOS 17, iOS 17, Windows 10,) My Question or IssueMy invite link got stuck and won't change after my sister joined my Family Plan. She joined the...
PlanPremium duoCountryItalyDevice(iPhone 15 e iPhone 15 plus)Operating System(iOS 17.6.1) My Question or IssueHello, I recently activated the Family Duo account from my account and invited my partner regularly. From my account, I can see that she is ...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy child (in my family plan) can't remember his password and is loging into a new phone. How ...
Planpremium familyCountryusaDeviceiPhone 14 My Question or IssueBy mistake, we deleted my wife's account under our family plan and lost all her playlists etc. is there any way to restore that lost account?
PlanFamily/PremiumCountryPhilippinesDeviceSamsung M31, using Acer laptop as wellOperating SystemAndroid and Windows My Question or IssueI cannot find my home address to set up fpr my family premium account. in our province not all places are pinned i...
Planfamily My Question or Issuewe moved house and therefor I changed the address of the main account (my account). My wife lost subscription to the family plan. And we are not able to change the address on her account? What do we need to do to get th...
PlanDuo PremiumCountryUSDeviceipad pro Operating System17.5.1 My Question or IssueI have the premium duo plan for my husband and I, and my account can access included audiobooks but his cannot in the app. I have tried adding them to the library in my...
PlanPremium FamilyCountryUK DeviceWeb and Samsung Galaxy J5Operating SystemAndroid My Question or IssueSent a link to a family member to join the Family Premium Plan. They can follow the link and find their address, but when trying to confirm, they g...
PlanFree/Trial - Family planCountrySpainOperating SystemWindows 10 and Android 9 My Question or IssueI have a spotify premium trial expiring 13/02/21.Now I want to join a Family plan but every time I try I get a message saying "There was a Problem - ...
I'm the main account holder of my family plan. I have 4 members including myself all who accepted the invitation with no issue but for whatever reason my mother can't. The address is the EXACT same as mine but no matter what we select it says they ca...
I cancelled my duo subscription with the intent of joining a family plan. I found out after I cancelled it that the reason it wasn’t letting me join was because you can only switch plans once every 12 months. If I renew my duo for the remaining month...
PlanFreeCountrySlovakia My Question or Issue Hello everybody, I had been a member of spotify family for several years. On 22nd of September I receiver email saying that I have to confirm my address by 29th to keep access to spotify premium. I wanted ...
No puedo acceder al plan familiar porque no me parece la dirección del titular quisiera que me puedan apoyar, ya que la persona el titular de la cuenta me invitó, pero al momento de yo querer unirme me pone que ponga la dirección del titular, Pero a ...