My son‘s spotify-app doesn‘t change to premium

[AliceW25]

I invited my son to Join Spotify Family . He takes the Invitation, Enters all the relevant Information, but when he opens his Application it is still the free Version. 

It didn‘t help, when my son logged out and in, neither after deleting and downloading the app again, nor renewing the invitation.

Anybody can help? 

Thank you very much!!!

Alice

Operating System

(iOS 12 pro max and iOS 12)

[Maxim]

Hey @AliceW25,

Thanks for reaching out.

It's possible he's not logging into the account that he used to accept the Premium Family invite 🙂 Can you please ask him to go to https://spotify.com/account and have him check if it shows that he's part of the plan there?