No Member Information in Premium for Family account

[bolshy]

Hi,

I have a premium account for family and need to remove a member.  However when I go into the account page that shows me who have the sub accounts all I get is five active accounts but no names or other information.

How do I figure out who uses these accounts?!

Many thanks for your help in advance.

[deano_nz]

Same problem

[svenni69]

Same problem...

Need to remove an ex family member.

Please help.