One of the family got banned to join for 12 months

[janjanka]

Hi I have a family plan with 6 people but one of my family members was on business trip and forgot to verify the address. Now he got banned to join the original family plan for 12 months, please send help ... 

[Maxim]

Hey @janjanka,

Help's here! 🙂

In this case, it'd be best to reach out to Support so that they can check if there's anything that can be done about this: https://www.spotify.com/about-us/contact/.

I hope this helps.