Pagué l plan familiar, pero pusieron tres meses de individual. Como cambio

[#1]

No se registró cambio a plan familiar, sino que me abonó tres meses del plan individual. Quiero el familiar

[Vasil]

Hey there!

Hope you don't mind us replying in English, it's the official Community language.

You may change your Premium plan via this link over here.
In case it doesn't work or if there are additional questions you'd like to ask, we are only a few clicks away! 🙂
Tip: Please note that we cannot view or make changes to your accounts from the Community. 
Cheers!

[Suci270800]

Hola hice el cambio de cuenta duo a el familiar y me cobraron como plan familiar pero solo me permite dos cuentas

[Alex]

Hi there @Suci270800 

Thanks for the post.

If you can only add two accounts to the plan, most likely your account is still set to Premium Duo. This can happen for a few reasons:

• The payment for Premium Family didn't go through and the sum was automatically refunded to your bank account. Check you bank statements if that is the case, and try presubscribing to Premium Family.
• It's also possible that you've signed up for Premium Family on another Spotify account, that was logged in your device. The account could belong to another family member, or it could be another account created by you with another email address or through Facebook. More info on finding other accounts can be found here.

Hope this helps. We're here if you need more help or encounter any error messages 🙂