Premium Family all at same address yet not working

[mcambra5]

Okay so, we subscribed to the Spotify Premium Family which was meant to be simple and make life easier but it hasn't been...and I have wasted hours trying to sort this out...very frustrated, please help!

We are currently living in Italy, a family of 5, all at the same address. Our billing info is stateside however, and so I would like the account to be a U.S.A. account...which spotify allowed me to do. I sent the invites out to my children, added my son and changed his country to U.S.A, as mine is. So far so good. Sounded simple and easy. Now however, i have tried to add my daughters by doing the same exact thing and it will not allow me the option to change countries. Can you please offer some help or advice?? Very frustrated!

[Bittencourt]

Hi @mcambra5! Welcome to the Community 🙂

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. One is filling out the online contact form.

Another great way is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Let me know if this helps!