Premium Family issues

[IamLucy1]

Hi,

I upgraded to Spotify family yesterday as my kids got Alexa dots for Christmas. It is still showing on my app that I have Spotify premium, but I have been able to set up Spotify kids and also invite my husband to join and the web version says family?

I have been unable to get the kids or my alexas to play music simultaneously- when I go via their Spotify kids accounts it doesn’t let me play on their alexas - despite setting Spotify as the default service via the Alexa app. Any help would be really appreciated. 

[CarlosE]

Hi there @IamLucy1,

Thanks for reaching out and welcome to the Community!

To use multiple Alexa devices simultaneously, each Spotify account must be linked to an individual Amazon account or profile. 

However, we're afraid that right now, our Kids app doesn't have an integration with Alexa.

We appreciate you taking the time to share your feedback and we can see how that can be a handy feature. We recommend leaving a +Vote on this idea that supports the idea to launch the Kids app for Amazon speakers.

To find more info on how your feedback reaches the right teams here, check this page out.

On another note, can you send us a screenshot of how your Premium plan is showing in the app? Make sure not to include any private info.

We'll be on the lookout.

[IamLucy1]

 hi Carlos- see below for my Spotify still not saying family. Though if I can’t use it on kids Spotify / Alexa I will cancel the premium family as won’t use it. How do I do that?

[Alex]

Hey @IamLucy1,

Thanks for the reply.

All accounts in the Premium Family will have the Premium Subscription type. As they are 6 separate Premium Spotify accounts for which the owner of the plan is charged the reduced price.

If you want to cancel your subscription, you can do it by following this Guide.

Hope this helps 🙂